Assistant Manager(02720) - 2600 Martin Luther King Drive
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North Chicago, IL 60064
SUMMARY The Assistant Manager is responsible for managing the daily operations of our restaurant, including the selection, development and performance management of employees. In addition, they oversee the inventory and ordering of food and supplies, optimize profits and ensure that customers are satisfied with their pizza eating experience. The Assistant Manager reports to the General Manager.
ESSENTIAL FUNCTIONS Primary responsibilities include: General Oversee and manage all areas of the restaurant and make final decisions on matters of importance to exceed customer expectations. Financial Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs. Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures. Food safety and planning Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances. Responsible for ensuring consistent high quality of food preparation and service. Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards. Estimate food and beverage costs. Work with Franchise office staff for efficient provisioning and purchasing of supplies. Supervise portion control and quantities of preparation to minimize waste. Estimate food needs, place orders with distributors, and schedule the delivery of food and supplies. Guest service Ensure positive customer service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied customers into customers for life. Operational responsibilities Ensure that proper security procedures are in place to protect employees, guests and company assets. Ensure a safe working and customer environment to reduce the risk of injury and accidents. Completes accident reports promptly in the event that a guest or employee is injured. Manage shifts which include: daily decision making, scheduling, planning while upholding standards, product quality and cleanliness. Investigate and resolve complaints concerning food quality and service. Personnel Provide direction to employees regarding operational and procedural issues. Interview hourly employees. Direct hiring, supervision, development and, when necessary, termination of employees. Conduct orientation and oversee the training of new employees. Develop employees by providing ongoing feedback, establishing performance expectations and by conducting performance reviews. Maintain an accurate and up-to-date plan of staffing needs. Prepare schedules and ensure that the store is staffed for all shifts. Community Involvement Provide strong presence in local community and high level of community involvement by personnel..
QUALIFICATIONS High School Degree or GED equivilent is desirable. A combination of practical experience and education will be considered as an alternative. Knowledge of computers (MS Word, Excel). Must possess a valid drivers license. Must be eligible to work in the United States. Must agree to background and credit check. .<>
PERSONAL REQUIREMENTS Self-discipline, initiative, leadership ability and outgoing. Pleasant, polite manner and a neat and clean appearance. Ability to motivate employees to work as a team to ensure that food and service meet appropriate standards. Must be able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to store problems. Must possess good communication skills for dealing with a diverse team. Ability to coordinate multiple tasks such as food, beverage and labor cost while maintaining required standards of operation in daily restaurant activities. Ability to determine applicability of experience and qualifications of job applicants.