Customer Service Rep(09194) - 1224 W. Ogden Ave, Unit K
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Naperville, IL 60540
Job Description: Customer Service RepresentativeGeneral Description: Waits on customers’ pizza orders in store or on phone. Mops and sweeps floor. Maintains kitchen work area; maintains restaurant equipment and utensils, keeping them clean and in orderly condition. Washes work tables. Segregates and removes trash. Washes pots and pans. Transfers food from cooler to work area. Helps in preparation of food. Detail cleaning as directed by manager. Work Pattern: 4-8 hours per day; 3-6 days per week Work/Rest Cycle: As the work flow dictates-rare to occasional.
Required Education/Training:No specific education requirements.
Everyone is hired in the entry level position, with promotions made within the company.
Duties and Functions: Essential job duties are: Waiting on customers. Food preparation. Clean work area by sweeping, mopping, and washing dishes. Segregates and removes trash. Communication Requirements: Essential communication requirements for this job includes verbal communication to the customers, the manager, and other Team Members; and the ability to use the computer to take orders.
Environmental Conditions: The work of a CSR is performed indoors, as well as outdoors while taking out trash, banner waving and door hanging. The CSR is required to occasionally go into the cooler to help with preparation of the store. Temperature in the cooler is 33 to 38 degrees Fahrenheit. Mechanical Hazards: 1. Can opener-cuts. 2. Oven-burns. 3. Cornmeal-slips and falls resulting from cornmeal on floor. Chemical Hazards: 1. Soaps. 2. Anti-bacterial cleansing solutions. 3. Sanitizers. 4. Bleach.
Equipment and Tool Use Requirements: Essential Equipment and Tools are the following: pizza peel, knife, bubble popper, pizza cutter, dough scraper, tongs, pizza boxes, insulated pizza warmers, oven, pizza pans, pizza brush, broom, mop, scissors, phones, computers, pens, calculator.
Physical Ability Requirements: Gross motor skills, including use of both hands. Body Position and Movement Demands: Duties performed while SITTING: none. Duties performed while STANDING: Taking orders (frequently); Preparing pizzas (frequently); Tending oven (frequently); Stretching dough (frequently); Taking phone orders and making call backs (frequently). Duties performed while WALKING/CARRYING include: Going to and from make line to oven with pizzas (frequently); Sweeping and mopping (occasionally); Going to and from computer to make line (frequently), Going to and from walk in and dry storage area with food/preparation items (frequently). Duties performed while BENDING AT THE NECK include: Looking at overhead computer monitor on make line (frequently). Duties performed while KNEELING include: Cleaning activities as directed by the manager. Duties performed while CROUCHING/STOOPING include: Putting pizzas in insulated warmer (occasionally); Loading boxes to front line (frequently); Retrieving items that may have fallen to the floor (occasionally). Duties performed while TWISTING include: Placing toppings on pizza (frequently); Stretching dough (frequently); Retrieving pizzas from oven (frequently). Duties performed while REACHING include: Answering phone (frequently); Stretching dough (occasionally); Placing and removing pizza to and from oven (frequently); Exchanging money and pizza with customer (occasionally).