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ServiceNow User Support OCM Resource

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Job Details
Job Order Number
Company Name
Precise Solutions
Physical Address

North Chicago, IL 60064
Job Description

Precise Solutions is an Illinois BEP/FBE (female owned business enterprise) certified consulting company founded in 2000. Our mission is to provide companies with specialized resources that can drive their system portfolio projects using program management processes, change management and blended learning solutions. Please visit our website at

At Precise Solutions, we are looking for top talent consultants to bring on as employees of our organization and service our clients in the pharmaceutical and healthcare industries primarily located in the Northern Chicago Suburbs. We are much more than a consulting firm! Precise Solutions provides competitive compensation packages with great salaries, benefits, health insurance, paid time off and pension. We currently have an immediate need for the following:

ServiceNow User Support OCM Resource

Rate: $71- $80 hr. including benefits

Manage the development and execution of user support activities to help drive the adoption and utilization of the ServiceNow tool in alignment with the overall Service Management enterprise processes. This includes working directly with BTS leadership, project team members and all appropriate stakeholders to assess change management needs and provide the appropriate level of support.

Top 3 skills/requirements needed:
1) Organizational change management experience
2) Training experience
3) Communication skills

Essential Duties & Responsibilities:

+ Partner with the Service Management OCM lead on the development and execution of change initiatives that will provide a positive user experience for all ServiceNow users.

+ This includes developing change management strategies, conducting change readiness activities, communication and training plans & deliverables, and monitoring and communicating status on the progress of the change work streams.

+ Serve as main point of contact for all, change, training & communication related activities for the ServiceNow tool.

+ Lead the change impact and stakeholder analysis work associated with the London upgrade to identify training and communication requirements.

+ Lead the change impact and stakeholder analysis work associated with the Self Service Portal Redesign.

+ Conduct, compile and summarize measurement analysis to quantify effectiveness of change and training programs. This may include monitoring and further evaluating employee learning progress and effectiveness, and coordinating with business key users post go live.


+ Minimum Bachelor?s Degree preferably in Communication, Education, Instructional Design, Human Resources, Organizational Psychology, Information Systems or related field required.

+ 5-10 years of experience required.

+ Effective use and understanding of change management principles, instructional design and Adult Learning theory to drive success of system implementations.

+ Strong written and professional speaking skills.

+ Strong team management and leadership skills.

+ Strong systems and technical aptitude.

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