Sr. Service Technician - Packaging Distributor
Click the Facebook, Google+ or LinkedIn icons to share this job with your friends or contacts. Click the Twitter icon to tweet this job to your followers. Click the link button to view the URL of the job, which then can be copied and pasted into an e-mail or other document.
West Chicago, IL 60185
Sr. Service Technician ? Packaging Distributor
Who we are:
Since our inception in 1979, PackSmart, Inc. has taken pride in successfully providing packaging solutions of quality and value for our customers. This achievement, built upon a no compromise ?commitment to excellence? has earned PackSmart a treasured reputation as a trusted packaging solutions distributor throughout the Illinois and Wisconsin marketplace. PackSmart is a family owned business that has grown from a simple supply item distributor, to a problem solving team of packaging professionals. Visit us at www.PackSmart.com
We are currently looking to hire a dependable Service Technician to perform full range of on-site maintenance and repairs on assigned products to include technical diagnostics, break/fix, installation, removal and customer call assistance.
What you will be doing:
+ Observes mechanical devices in operation and listens to their sounds to locate causes of trouble.
+ Dismantles devices to gain access to and remove defective parts.
+ Examines form and texture of parts to detect imperfections.
+ Inspects used parts to determine changes in dimensional requirements.
+ Adjusts functional parts of devices and control instruments.
+ Repairs or replaces defective parts.
+ Installs special functional and structural parts in devices.
+ Lubricates and cleans parts.
+ Starts devices to test their performance.
+ Sets up and operates lathe, drill press, grinder, and other metalworking tools to make and repair parts.
+ Repairs electrical equipment.
+ Handles repair requests over the phone, recommending prompt remedies whenever possible.
+ Completes service form documenting the visit, including service performed, service time and travel time.
+ Obtains customer PO# to cover expense for repair including labor, parts and travel.
+ Trouble shoots problems to assess future repair necessities.
+ Performs routine preventive maintenance.
+ Prepares service quotes including parts and labor for customers, sends out for customer review, follows up for customer approval to proceed.
+ Initiates purchase order for parts and machines.
+ Shows measurable progress in technical abilities, troubleshooting techniques and productivity.
+ Establishes an up-to-date file of service manuals, part books and other service literature using the IPad issued to them and develops familiarity with contents.
What you will need:
+ A minimum of five years of experience in same or similar field
+ Associate?s degree in Business or technical school training preferred.
+ Knowledge of Microsoft Office Suite
+ Must possess a valid Driver License
+ A strong mechanical aptitude and problem-solving skills.
+ Ability to read electrical schematics
+ Ability to read process and instrumentation diagrams
+ Ability to communicate technical information over the phone, in writing and in person
+ Must be self-directed, have strong interpersonal skills, and a focus on customer satisfaction.
+ Regularly lift up to 50 pounds and frequently move more than 100 pounds.
+ Ability to work in conditions typical of a warehouse environment
+ Ability to work a flexible schedule that may include some limited weekend work
+ Forklift certification or other applicable equipment manufacturer’s certifications is a plus
+ Ability to travel locally
What?s in it for you?
+ Excellent career opportunity
+ $22.00 ? $29.00/per hour commensurate with experience
+ Medical insurance
+ Dental insurance
+ Employee Assistance Program (EAP)
+ Life insurance
+ 401K retirement plan
+ Paid holidays
+ Paid vacation
PackSmart use the Entrepreneurial Operating System (EOS) as its operating system. It gives our employees a well-defined structure in which they can grow, feel more fulfilled in their work, and achieve their personal goals. EOS also helps our employees feel more ?in-the-know? about what is going on at PackSmart.
If you are a self-motivated, high-energy, self-starter who wants to be part of a growing organization, apply today!
PackSmart is an Equal Opportunity Employer. This means that we consider all applicants for employment and employees eligible for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation and/or any other characteristic protected by law.