Enterprise Business Consultant
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Schaumburg, IL 60173
What does a great Enterprise Business Consultant do?
You are responsible for the management and oversight of two work streams – Requirements and Testing. You provide thought leadership to clients sharing Fiserv’s delivery best practice and tools and guidelines throughout the entire implementation lifecycle either on 1) large, complex, engagements or 2) a portfolio of projects for a specific client. Complex programs are defined as multiple product implementations combined with software development, systems integration and data conversion, large-scale ERP/Data Warehouse implementations, or custom product development, typically in excess of $10M.
You lead sessions to elicit, analyze, validate, document, communicate and lead high-level requirements at a solution level to include systems integration and software development, while providing direction, oversight, and coordination for high-level requirements management. In addition to a requirements focus, you will be accountable for identifying and defining the testing scope and approach and providing overall oversight for the testing lifecycle to include defect management.
This role will offer you the opportunity to exercise a wide variety of skills and experiences in program management, process improvement/organizational change management and consulting, with a focus on the requirements and testing domain across multiple programs and/or products, empowering you to deliver on the promise of One Fiserv.
In this role, you can look forward to these essential responsibilities:
+ Ensuring predictable, consistent, and successful program delivery through direct management and overall coordination of all requirements and testing work stream related activities.
+ Applying program management concepts to facilitate the achievement of program and work stream objectives.
+ Supporting the Engagement Director in the creation of the engagement schedule for requirements and testing. Directing related activities, internal and external, to include status reporting, requirement sessions, test meetings, defect meetings, and defect reporting across the solution.
+ Providing ongoing project management support in the form of identifying and managing issues, risks, actions.
+ Assessing the impact of requirement changes to the overall solution and project and act as a member of the engagement change control board.
+ Formulating, gaining alignment and ensuring execution of the requirements process, procedures and artifacts.
+ Transitioning the requirements and testing work stream per process to operational support as part of the engagement project closure.
+ Serving as the owner of the overall requirements management process. Facilitating requirement related sessions, collecting and documenting the various types of requirements to include standardizing the collection of high-level requirements and building business and system flow diagrams to ensure a holistic view of the solution.
+ Providing knowledge transfer to Fiserv product teams and participating in estimating sessions on new development required to meet client requirements; confirm Fiserv testing coverage, identifying and coordinating testing per process and organizing and facilitating client delivery turnover sessions.
+ Consulting with the Client’s Engagement Testing Manager to develop a client testing strategy/test plan that aligns with Fiserv’s strategy/plan, sharing Fiserv’s testing methodologies, providing tools and guidelines, and monitoring the clients testing metrics to jointly look for opportunities to gain efficiencies.
+ Providing test environment requirements to the Engagement Deployment Manager and working with the Engagement Training Manager to align training and testing activities.
+ Building and fostering client relationships and being seen as a single point for critical issues during an implementation to improve effectiveness and influence.
+ Being a continual improvement champion and key change agent by furthering the Enterprise Solution Delivery processes through effective utilization of standard methodologies in the field by mentoring, providing governance and capturing key insights to drive efficiency and effectiveness improvements.
You’re the kind of person who:
+ Can build positive relationships and strategic partnerships with external and internal key stakeholders/customers across diverse groups.
+ Has excellent consulting, planning, negotiation, conflict management and judgement skills to balance Fiserv and Client goals to ensure overall objectives are met.
+ Has polished communication skills, written and verbal, including expressing ideas clearly and logically to all levels within the organization.
Basic qualifications for consideration:
+ Bachelor’s Degree in business or high school diploma with equivalent work experience
+ 5 years of experience in custom software product development, systems integration, and/or software implementation services
+ 5 years of experience in business analysis with 3 years as a lead business analyst
+ 5 years in leading/managing the testing of large complex solutions
+ 3 years of experience in client facing consulting / professional services
+ 3 years of Program Management experience
+ Experience in banking, credit union, or other financial services
+ Experience in creation of business and system flow diagrams
+ Experience with Microsoft Office and Visio
Preferred qualifications for consideration:
+ Project Management Professional (PMP) certification
+ Information Technology Infrastructure Library (ITIL) awareness
+ Six Sigma training
+ Business process modeling experience
+ Process management/improvement in the area of solution/implementation delivery methodologies
+ Fiserv experience a plus
Travel required : 50% to client site, incremental for internal meetings as needed
Work environment : Remote from home office
Who we are:
Join Us! Fiserv a leading global provider of financial services technology solutions, has been named among the 2018 FORTUNE Magazine “World’s Most Admired Companies®.” This marks the fifth consecutive year Fiserv has been awarded this prestigious recognition and eighth time in the last ten years. This recognition acknowledges the strength of Fiserv’s business and leadership in delivering integrated financial services technology solutions that enable premier results for more than 12,000 clients worldwide.
Fiserv’s Enterprise Delivery Organization is a consulting team that manages Fiserv’s strategic and complex client engagements leveraging our Enterprise Solution Delivery methodology. The team works across all Fiserv divisions to deliver large-scale solutions that drive our large bank clients’ transformation and growth. All team members should have experience in Program Management, Critical Path and Dependency Analysis, Facilitation and Problem Solving, combined with excellent written and oral communication skills.
“Earning this distinction is a tremendous point of pride for Fiserv, which reflects the commitment to excellence of our more than 23,000 associates who bring their best to our clients every day.” – Jeffery Yabuki, President and Chief Executive Officer, Fiserv
Fiserv is an Equal Opportunity Employer/Disability/Vet.
Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.