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Field Tech I

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Job Details
Job Order Number
JC142861088
Company Name
UTILITIES INC
Physical Address

Lake Holiday, IL
Job Description

Field Tech I

Position

Field Tech I

Location

Lake Holiday, IL

Full-Time/Part-Time

Full-Time

Exempt/Non-Exempt

Non-Exempt

Category

Operations

About the Organization

Water Service Corporation (WSC) is a growth focused, multi-state water-wastewater utility dedicated to ensuring our customers access to a clean and safe water supply while doing so in the most environmentally sound manner possible. We believe in promoting responsible water use and sustainable water practices to enhance the overall quality of our customers’ lives and meet our country’s future water needs.

Across the organization, our skilled people are the key to our every day success. We value commitment, ethics, knowledge, and customer focused service, which allows us to effectively deliver comprehensive water and wastewater services while achieving our mission of Superior Quality, Efficient Operations and Exceptional Service.

We offer employees an enjoyable, challenging, collaborative environment. Through encouraging career development, cross-training and the support of continued education we strive to give our employees the tools to succeed and create a path for professional growth.

EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, pregnancy, childbirth (or related medical condition), or any other characteristic protected by law.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Description

Job Title

Field Technician I

Department

Operations

Status

Non-exempt

Supervisor’s Title

Area Manager

Job Summary

Responsible for the accurate and timely reading and recording of water meters to facilitate customer billing; to identify water meter equipment problems; and to perform minor water meter and/or system maintenance.

Essential Functions

+ Walks 5 – 10 miles per day over established route, reading between 200 and 1200 meters per day and records volume used by residential and commercial customers.

+ Determines consistency of meter readings; reports unusual cases to supervisor.

+ Inspects meters and connections for defects, damage and unauthorized connections; ensures meters are registering properly.

+ Indicates irregularities on forms for necessary action by servicing department.

+ Documents customer interaction and field activities in CC&B.

+ Turns off service for nonpayment of charges in vacant premises, or on for new occupants.

+ Maintains accurate and up-to-date records.

+ Acts as liaison between the customers and customer service personnel for problem/complaint resolution.

+ Assists with maintaining mechanical, electrical and piping systems for area water/wastewater facilities, collections and distribution systems.

+ Constant, independent travel daily between worksites on Company time.

+ Must work On-Call in rotation as scheduled; responds to emergency situations as required.

Additional Responsibilities

+ Performs minor meter maintenance and repair duties.

+ Assists with repairs of water/wastewater treatment plant equipment.

+ Assists with ordering parts and job costing.

+ May assist with on-site customer communication.

+ May assist with customer inquiries, requests and minor issues regarding meter reading schedule, billing, how meters are read and other customer service related matters.

+ May prepare a variety of operational reports related to water meter reading activities.

+ Assists with the installation and disconnect of water meters.

+ Performs other related duties as assigned.

Computer Skills

Required: MS Word; ability to learn internal software programs

Preferred: MS Excel, Outlook

Additional Skills

+ Ability to work independently in the absence of supervision.

+ Ability to establish and maintain effective working relationships with the general public, co-workers, vendors and regulatory agencies.

+ Ability to learn to read a variety of water meters.

+ Ability to learn and understand tariffs as they apply to assigned duties.

+ Ability to learn the methods, techniques, tools, equipment and materials used in the minor repair and installation of water meters.

+ Ability to read maps, electrical schematics, blueprints, etc.

+ Ability to follow verbal and written instructions.

+ Ability to read and transfer digits accurately.

Education

Required: HS diploma or GED

Certifications/Licenses

Required: Must maintain a valid driver’s license.

*May be in the process of obtaining Distribution and/or Collections Systems certification or first-level plant operating license.

Experience

Some water meter reading experience preferred, in addition to previous mechanical or maintenance experience. Knowledge of cross connection regulations and ability to report violations and other unsafe conditions. General knowledge of water meters, care and operation of a variety of tools and equipment, and safe work practices is helpful.

Physical Demands

Extreme physical demands, including lifting (75 lbs.), walking (10+ miles daily), climbing and mechanical repair. You will be expected to work in all weather conditions: rain, snow, extreme heat and cold, etc; you may encounter various potential hazards in the field.

Equipment Used

Operates a Company issued motor vehicle, a variety of tools and equipment, including hand-held computers and hand tools; laptop, blackberry.

Travel Required

Within service area.

Shift

May include weekend scheduling; on-call duty, emergency response and paid overtime on a rotating basis may be required.

Additional Comments

This document describes typical duties and responsibilities and is not intended to limit management from assigning other work as desired.

Number of Openings

1

This position is currently accepting applications.


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