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Des Plaines, IL 60018
•Responsible for providing beverage service to all casino customers in an efficient courteous and professional manner displaying a high standard of customer service.
•Must be willing to work all shifts.
•Picks up empty glasses and returns them to the proper area.
•Assists in the preparation of drink orders as required (icing glasses, garnishing drinks).
•Works in assigned area, taking drink orders, presenting drinks to customers, accepting payment and giving change when necessary.
•Maintains a clean station at all times and performs assigned sidework duties such as stocking coffee, glasses, cream, sugar, beverage napkins, etc.
•Possesses complete knowledge of all procedures related to the job.
•Ensures that all guests are treated in a prompt, professional and courteous manner.
•Knows the menu items, specials, and prices.
•Knows current wine list and has an understanding of the different wines.
•Offers assistance to all guests regardless of where they are seated.
•Handles any guest’s complaints or problems in a prompt and courteous manner.
•Ensures thorough communication between shifts.
•Remains up to date on all Departmental Policies and Procedures.
•Complies with all departmental rules, sidework assignments, and departmental procedures.
•Performs all other duties specified or assigned.
•One (1) to (2) years guest service experience, preferably in gaming/hospitality environment.
•Must be able to lift at least twenty (20) pounds at one time and grip necessary items (glasses, pens, pads, garnishments, money, etc.)
•Must be able to stand and walk for long periods of time as well as bend, stoop, and twist while serving cocktails.
•Must have money-handling experience and basic math skills.
•Must possess outstanding interpersonal communications skills to effectively interface with guests and team members.
•Must also possess a cooperative, helpful and friendly nature, and present a neat, clean, well-groomed.
•Must attend and pass Responsible Alcohol Training; must adhere to cut-off procedures.
•Ability to communicate with Team members and guests.
•Ability to successfully fulfill the pre-employment process and maintain all licensing requirements.
•Ability to work flexible shifts and days of the week including holidays.