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Customer Service Representative (CSR)

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Job Details
Job Order Number
6758481
Company Name
Sonova
Physical Address
444 Commerce Street
Aurora, IL 60504
Job Description

As part of the AODC Customer Care team, the Customer Service Rep I/Expeditor will respond to all customer inquiries, concerns and needs in a timely, friendly and professional manner in order to increase customer experience with Sonova businesses . As an Expeditor will monitor daily aged report and rushes in order to support the manufacturing and distribution of Hearing Aids, FM Systems and Accessories.

This in-house position will be based out of Aurora, Illinois

Responsibilities
• Handle internal and external customer requests by phone or email
• Good understanding of current tools: Salesforce.com, SAP, Cisco, Outlook
• Follow up with customers regarding orders or repairs
• Monitor aging orders in Production
• Tag rush orders processing thru Production
• Contact person for OE team, Production supervisor and our external customers
• Create a positive team friendly environment
• Maintain consistent attendance as required within departmental guidelines
• Perform all tasks assigned by Supervisor in a timely manner


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