Principal Success Manager, Education
Click the Facebook, Google+ or LinkedIn icons to share this job with your friends or contacts. Click the Twitter icon to tweet this job to your followers. Click the link button to view the URL of the job, which then can be copied and pasted into an e-mail or other document.
Chicago, IL 60290
The Success Manager will act as a Trusted Advisor to our large education customers, ultimately responsible for ensuring their success. You will align at the stakeholder level, building and maintaining strong relationships. In this role, you will be responsible for helping customers achieve business value and ROI from their investment with Salesforce and aligning our technology with their growth and innovation within the institution. The end result is increased value, retention, customer satisfaction and ultimately expansion of the Salesforce footprint.
Ensure that customers derive maximum value from their investment in Salesforce, utilize all of their licenses, identify new opportunities, and collaborate with other Salesforce stakeholder teams to ensure adoption and a successful renewal
Build and nurture relationships across accounts to solidify our partnership and commitment to the customer while penetrating the account deeper
Working collaboratively with the account team and Salesforce Execs, effectively network within accounts in order to help customers achieve their objectives
Monitor customer usage data, health indicators, renewal dates and growth opportunities and translate into strategies for success
Evangelize the capabilities of Salesforce across all of our Clouds
Manage a portfolio of 20-30 customers in the education space
Develop an understanding of typical business challenges faced by customers and common objectives to appropriately map Salesforce.com features and associated business benefits to address their needs
Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed
When appropriate, recommend additional Salesforce Cloud Services needed to drive success
PREFERRED QUALIFICATIONS & SKILLS:
8+ year of related work experience
BA/BS or equivalent
Navigate customer organizational structures to identify and build relationships with executives and stakeholders
Ability to prioritize, multitask, and perform effectively in a highly dynamic work environment
Effective at leading and facilitating executive meetings and workshops
Proficient at being prescriptive and driving action-oriented meetings
Strong knowledge of business processes (Sales, Marketing, Service, Support)
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
Employer’s Job# JR46675-Chicago
Please visit job URL for more information about this opening and to view EOE statement.