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Broadband Specialist I

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Job Details
Job Order Number
Company Name
Mediacom Communications
Physical Address
Moline, IL 61265
Job Description
  • $1,000 SIGN ON BONUS *
    $1,000 sign on bonus offered to be paid out as follows:
    $100 after 30 days
    $150 after 60 days
    $250 after 90 days
    $500 after 180 days.

General Responsibilities: Primarily focused on front line customer contact. Perform & learn a variety of duties pertaining to cable television installation in customer’s homes, from the tap to the television set. In addition to handling changes of service, additional outlet installation, disconnection of service, payment collection & any special requests customers may have in regard to installation. Basic troubleshooting from the tap to the customer premises equipment may also be performed. Specific Responsibilities: • Generate additional company revenue through effective sales techniques & by offering information about product options, sales campaigns & promotions. • Makes customer drop installations (exterior & interior) complete from tap to antenna terminals on customer equipment in both single & multiple unit dwellings, including pre-wired units. • Performs new connects, reconnects, requested & non-pay disconnects; adds outlets; installs and/or removes converts; performs upgrades & downgrades of service. • Analyzes picture quality & judges acceptability of picture delivered following installation of cable service. • Manipulates connectors, fasteners & wire & uses hand tools. • Uses customary CATV hand & power tools in performance of job duties. • Completes appropriate paperwork functions as prescribed by system management. • Reads signal levels through use of field strength meter; adds & subtracts levels in installation problems; installs connectors on different types of drop cable; maintains proper clearances; installs tap-off devices. • Climb poles with proper equipment (safety belt, safety strap & climbers), ladders or other structures as needed. Lifts & carries loads up to 75lbs (including line ladder); Works within limited confines, such as crawl spaces. • Properly uses, stores & maintains a VOM or DMM to check for “open” or “short” on line as well as AC and DC voltages. • Reads general drop system layouts from blueprints. • Inform customers of FCC Rules & Company policies as they pertain to customers. • Drives Company vehicles in performance of job duties; uses bucket truck. • Performs other duties such as clean-up & salvage of wrecked out materials; provides general assistance to other employees as directed.

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