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Customer Service Representative

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Job Details
Job Order Number
Company Name
Trimark Marlinn
Physical Address
6100 W 73rd St
Bedford Park, IL 60638
Job Description

TriMark USA is one of the nation’s largest providers of design and build services, equipment and supplies to the foodservice industry. TriMark offers operators an unrivaled level of customized service by combining the hands-on support and local market knowledge of a strong, regional supplier with the purchasing strength, industry expertise, and delivery capabilities of a national company. We partner with our customers, which include national chains, independent restaurants, healthcare facilities, K-12 and universities, entertainment venues, and many other segments, providing tailored solutions and essential products to operate with greater efficiency and realize better bottom line results. Our aim every day is to serve with excellence, meeting the needs of foodservice professionals so they can achieve their culinary vision.__

Position Summary/Objective
The Customer Service and Sales Support Team member will provide customer service and sales support to sales representatives and other personnel involved in sales.
Essential Functions & Responsibilities
? Timely and accurate processing of incoming orders and quotation requests via phone, fax, or email
? Respond to various customer requests in a timely and effective manner, ensuring a high level of customer satisfaction
? Support internal sales representatives, including maintaining customer base, setting up order guides and pricing, order entry, quoting, monitoring back order and lost business reports, sample requests, and training
? Focus on improving lines per order and increasing profit margin
? Provide support to other internal departments as necessary
? Establish and maintain strong positive customer relationships
o provide courteous and efficient servicing of customer requests
o learn key contacts
o ask for the order
o follow up on purchases and address any customer service issues

? Will be a key inside contact for our customer base and prospects
? Respond to customer literature request including, product information, tracking information, and proof of delivery
? Manage plan for weekly/monthly outbound calls to assigned customers/sales reps to build relationships and orders
? Achieve and maintain high level of product knowledge through product training, reading written materials, and utilizing resources/tools available for support
? Resolve all customer issues/opportunities such as pricing, tracking shipments and/or processing credits
? Communicate with all internal departments – Credit, Warehouse, Purchasing – to ensure customers’ requirements are met or exceeded
? Determine customer requirements and expectations in order to recommend specific product solutions via research
? Provide showroom coverage and back-up while other department personnel are on vacation
? Foster positive relations and communications, and conduct oneself in a professional manner with customers, vendors, co-workers, and management.
? Minimal travel may be required from time to time
? Other duties as assigned
Competencies, Skills and Abilities
? Superior customer service attitude with unwavering commitment to the customer, team, and Company
? Clear, concise, and genuine phone presence
? Excellent communication skills, both verbal and written
? Excellent interpersonal skills
? Outstanding problem solving skills
? Intermediate math skills
? Ability to prioritize and multi-task in a fast-paced and demanding environment
? Sales minded with winning attitude and proven success in developing long term relationships with current account base and new business opportunities
? Strong organizational skills
? Highly motivated and self-directed
? Results oriented team player with a committed effort to meet goal numbers
? High attention to detail
? Strong working knowledge of MS Word, Excel, and Outlook and MS Operating system
? Strong professional work ethic
? Working knowledge of AS400 system
? Working knowledge of Auto-Quotes system
? UPS Worldship preferred but not required

An Equal Opportunity/Affirmative Action Minority/Female/Veteran/Disability, Employer
Education & Experience
Essential Education:
? High school diploma
Preferred Education:
? Bachelor’s degree
Essential Experience:
? 2+ years customer service experience
Preferred Experience:
? Previous foodservice industry experience
? 2+ years sales support environment
Physical Demands & Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

?Standing ?Sitting ?Walking ?Running ?Stooping ?Climbing
?Kneeling ?Crawling ?Squatting ?Bending ?Twisting ?Balancing
?Typing, picking, pinching or otherwise working with fingers

?Up to 10 lbs ?11-25 lbs ?26-60 lbs ?over 75 lbs
?Pulling ?Pushing ?Carrying

?Cold ?Heat ?Noise ?Fumes/odors ?Vibration ?Dust

?Hearing ?Talking ?Taste or Smell
?Reading distance 1-5 feet ?Reading distance 10-30 feet
?Specific vision (close, distance, color, peripheral, depth perception, adjust focus

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