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Sr Scientist Technical Support

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Job Details
Job Order Number
Company Name
Physical Address

Des Plaines, IL 60017
Job Description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 103,000 colleagues serve people in more than 160 countries.

The primary role of the Senior Scientist Technical Support is application of technical knowledge in a post-market product support environment through complex experimental design, data mining/analysis, adherence to Quality, Regulatory and Safety procedures/policies, project management skills and communication to team/management. This position will lead and consult on multiple complex projects including expanded investigations, design changes, resolving on-market product problems and resolving technical issues to ensure product availability and customer satisfaction. Continuously monitor/measure/analyze performance throughout the product life cycle, make recommendations based upon conclusions and execute action plans.

Main Responsibilities:

Technical Knowledge:

Uses product design information to determine root causes in post-market investigations and constructing feasible corrective action plans/design changes

Independently designs complex experiments, analyzes data, forms conclusions and accurately documents work for investigations and product improvement

Applies molecular assays and other analytical/biotechnological expertise to assess/measure performance attributes

Recommends options for future experiments.

Presents scientific observations to others.

Trains lower-level scientists.

Expertise and Problem Solving: Identifies technical alternatives.

Utilizes multiple analytical instruments.

Anticipates, recognizes and resolves technical problems.


Maintain training to ensure compliance to job role

Adhering to governing operating procedures regarding all assigned projects, documentation and record keeping

Support Risk Management Files

Planning/Project Management:

Independently plans, organizes and executes complex as part of expanded investigations or corrective actions

Coordinates with groups outside immediate work area to complete deliverables, holds those individuals accountable for task completion

Participates in project planning, updates and process improvements.

Patient Focus:

Tracking and evaluating testing results to monitor data trends

Completing product monitoring evaluations

Support closure of customer complaints by providing review, analyses and associated documentation


Provide status updates to peers and managers within the team and between functional areas

Interact with other manufacturing sites and customers to resolve technical issues

Business Focus/Alignment:

Resolve technical issues that threaten safety stock and/or customer satisfaction

Develop solutions to improve efficiency and cost for associated products and processes


Ph.D. plus 2 years of research or industrial experience or B.S./M.S. with equivalency*. *Equivalency to Ph.D. defines as ability to hypothesize, design own experiments, draw conclusions and provide direction.

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email

To view full details and how to apply, please login or create a Job Seeker account.