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Unit Secretary

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Job Details
Job Order Number
Company Name
Ann & Robert H. Lurie Children's Hospital of Chica
Physical Address
225 E Chicago Ave # # 14
Chicago, IL 60611
Job Description

Job LocationsUS-IL-Chicago
Unit Secretary

Requisition ID




Coordinates the non-clinical functions of the unit and performs clerical duties utilizing resources available. Actively supports the Hospital’s and the department’s quality goals and service excellence principles.

  • Serves as greeter for the unit and checks in visitors per the visitor restriction protocol.
  • Provides secretarial support to the unit including answering phones, taking messages and/or routing calls to the appropriate individual/department, receiving patient/family requests and referring to appropriate person for follow up.
  • Maintains nursing call/page system including setting up, distributing, collecting and tracking nurse phones.
  • Ensures daily patient census is accurate, in real-time while also focusing on accurate attending/service, pending discharge, estimated length of stay, isolation, and level of care.
  • Manages admission, discharge, and transfer process in the electronic medical record (EMR) while paging correct on-call physician.
  • Assists in maintaining unit statistics and patient charges.
  • Accurately input patient pump charges.
  • Manages the flow of the patient’s medical record including routing & storage of paper medical records, maintaining paper charts in hospital approved chart order, maintaining Health Information Management (HIM) label process for scanning paper forms into patient medical record, and completing a check of the patient’s paper medical record after discharge to ensure completeness.
  • Receives and responds to patient/family requests in a timely manner. Refers to appropriate person for follow-up if necessary.
  • Monitors unit computers, fax, printers, and copier to assure continuous availability of working equipment.
  • Prepares & stocks various documents/packets/forms required by inpatient units for operations.
  • Monitors office supply inventory to ensure proper amounts are stocked on inpatient units.
  • Assigns username and passcode to patients or guardian for MyChart.
  • Keeps the volunteer checklist updated daily.
  • Maintains visitor binder daily by pro-actively having the parent or legal guardian complete forms.
  • Changes level of care for patients in the Electronic Medical Record (EMR) as noted by the case manager each day.
  • Keeps the consent binder updated by verifying that the correct forms have been received, scanned and/or signed by parents and by HIM. Reports environmental needs to facilities or EVS for maintenance, cleanliness and repairs.
  • Monitors visitor access during resuscitation and contacts Child Life, Social Workers, and Chaplin’s to support families.
  • Successfully completes report to the next Unit Secretary.


  • High school diploma or equivalent required. 1 year of previous general office experience preferred.
  • Provides excellent communication and customer service to all individuals whether on the phone or on the unit by maintaining core competencies of innovation, teamwork, and service.
  • Knowledge of Electronic Medical Record preferred.
  • Microsoft Office knowledge preferred i.e., Outlook
  • Ability to prioritize needs of the unit under busy conditions without supervision.

EEO/AA Employer/Vets/Disability

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