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Senior Director - Drive Thru

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Job Details
Job Order Number
Company Name
Physical Address

Chicago, IL 60664
Job Description


Job Description:

mso-add-space:auto;line-height:normal">McDonald’s is proud to be one of the

most recognized brands in the world, with restaurants in over 100 countries and

billions of customers served each year.

As the global leader in the food service industry, we have a legacy of

innovation and hard work that continues to drive us. Today, we are growing with

velocity and are focused on modernizing our experiences, not to make a

different McDonald’s but to build a better McDonald’s.

mso-add-space:auto;line-height:normal">We are a people business just as much as

we are a restaurant business. We strive

to be the most inclusive brand on the planet by building diverse teams who

create delicious, feel good moments that are easy for everyone to enjoy.

Joining McDonald’s means thinking big on a daily basis and preparing for a

career that can have impact around the world.

mso-add-space:auto;line-height:normal">We are dedicated to using our scale for

good: good for people, our industry and the planet. From bold recycling initiatives and

sustainable sourcing efforts to our partnership with Ronald McDonald House

Charities, we see every day as a chance to have a genuine impact on our

customers, our people and our partners.



minor-latin;mso-bidi-font-family:Times New Roman;color:black">McDonald’s

operates 37,000+ restaurants across 120+ countries. Technology deployment into

our vast system is complex and lengthy. As

McDonald’s continues to innovate and disrupt the restaurant industry, we are

looking to add a technical director to define and drive a transformed

deployment and support approach as we deploy new solutions into the

restaurants, in order to speed up and modernize our methods and toolsets. Easy deployment to such a significant

ecosystem will only come through advanced engineering and technical



minor-latin;mso-bidi-font-family:Times New Roman;color:black">This position

will split time between our Innovation Center in Romeoville and at our headquarters

in Chicago.

Requisition Number:



United States

EOE Statement:

McDonald’s Corporation is an equal opportunity employer committed to a diverse and inclusive workforce.

Job Type:


Minimum Requirements:

mso-add-space:auto;line-height:normal"> What you need:

.0001pt;mso-add-space:auto;line-height:normal">•1"> Computer Science / Engineering degree

.0001pt;mso-add-space:auto;line-height:normal">•1"> 10+ years of technically focused experience

.0001pt;mso-add-space:auto;line-height:normal">•1"> A passion for innovation

.0001pt;mso-add-space:auto;line-height:normal">•1"> A passion for driving an improved customer experience as

well as a passion for improving operations

.0001pt;mso-add-space:auto;line-height:normal">•1"> A love of new technologies and the drive to find ways to

implement better tools and processes

.0001pt;mso-add-space:auto;line-height:normal">•1"> Retail and Digital technology experience

.0001pt;mso-add-space:auto;line-height:normal">•1"> Broad experience across the IT SDLC including

development, deployment and support, as well as multidisciplinary expertise in

financial, vendor management, communications and driving results in a global


.0001pt;mso-add-space:auto;line-height:normal">•1"> Ability to build and leverage talent, inspire &

promote team work globally and in a virtual environment leading to the

development of high performing teams, regardless of reporting lines

mso-add-space:auto;line-height:normal">• Ability

to influence key senior stakeholders from global, corporate, segment and market





mso-add-space:auto;line-height:normal"> What you’ll be doing:

.0001pt;mso-add-space:auto;line-height:normal">• Establish a cohesive vision and strategy for the Drive

Thru, including technical, functional capabilities and experience design

.0001pt;mso-add-space:auto;line-height:normal">• Build alignment within a complex organization around

this vision and strategy

.0001pt;mso-add-space:auto;line-height:normal">• Establish and nurture a product organization that covers

Drive Thru focused products, such as Voice Order Taking, Digital Menu Boards,

Car Detection and more

.0001pt;mso-add-space:auto;line-height:normal">• Drive near term projects and deliverables to improve the

Drive Thru experience

.0001pt;mso-add-space:auto;line-height:normal">• Establish KPIs and drive a data-driven culture within

your newly created team – understand and drive the right measurements for your


.0001pt;mso-add-space:auto;line-height:normal">• Lead development activities for multiple critical work

streams, leveraging multiple development partners

.0001pt;mso-add-space:auto;line-height:normal">• Lead a team of product managers, analysts, and

consultants – provide strategic vision for the department while also balancing

near term deliverables

.0001pt;mso-add-space:auto;line-height:normal">• Leading, planning, and managing at both strategic and

operational levels while balancing short-term and long-term needs of the

business and project

.0001pt;mso-add-space:auto;line-height:normal">• Developing and evaluating business cases and the ability

to effectively advocate for necessary investments

.0001pt;mso-add-space:auto;line-height:normal">• Delivering concise, compelling, data driven business

recommendations as you update the leadership team and decision-makers on

project status and progress

mso-add-space:auto;line-height:normal">• Leading

on-going solution life-cycle evaluation around ideation, launch, refresh and



minor-latin;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:Times New Roman;


EN-US;mso-bidi-language:AR-SA">• Partner

with many different

Job Title:

Senior Director – Drive Thru



McDonald’s Corporation and McDonald’s USA, LLC (the “Company”) are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.

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