Customer Experience Advocate
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Tinley Park, IL 60487
Take advantage of this opportunity to apply your professionalism, work ethic, and stellar customer service skills for a company leading the industry in data center products and solutions! In the Customer Experience Advocate role at Panduit, your primary mission will be to deliver top-notch service as you respond to internal and external B to B customer inquiries from a variety of channels including phone, email, fax, and/or chat, and care for them from initial contact to resolution. In this vital role, you will receive highly developed training to become an expert on our product offerings, solutions, and product maintenance, and, as a result, you will be able to seamlessly answer questions, resolve problems, and ensure that customer inquiries are met with a high level of satisfaction. The goal of this role is to provide transparency and preemptive solutions to customers on their orders and requests while delivering a frictionless customer experience. With us, you’ll enjoy working in a busy, fast-paced, tight-knit team environment where you can hone your customer service skills through order management, working cross functionally with other groups in the organization, professional development from your Supervisors, but also grow professional relationships with co-workers as you partner to foster a culture of accountability. This is an opportunity for you to shine as a customer experience advocate looking to grow with a successful company!
As a Customer Experience Advocate in Tinley Park, IL, located in our WHQ Service Center, you will apply your knowledge and expertise of the Panduit product and solution suite to be the point of resolution for internal and external customer inquiries, troubleshooting, and overall order management. Leverage your high sense of urgency with your strong written/verbal communication skills, as well as, strong listening skills as you communicate with our internal/external customers to service their requests through completion. Your account team experience with serve you well as you support and partner with our internal sales team by providing pricing information, lead identification, sample requests, etc., further meeting the needs of our customers.
Our ideal candidate will have:
A preferred Associates Degree focusing on Business or Engineering, or five years of related experience
Capability of transacting in business systems like: Oracle, SAP, or Dynamics
Proficiency with MS office suite (Excel, Power Point, Word, Outlook)
Strong critical thinking ability
The ability to work effectively and multi-task in this fast-paced environment will be the key to success as you masterfully navigate incoming calls, emails, fax, and chat inquiries ensuring a timely and efficient resolution. Equally important is your attention to detail and compassion for people as you monitor and maintain your work list, executing solutions for problems that are plaguing our devoted customers. Having a self-motivated, “go-getter” mentality will allow you to add immediate value in this role. Join a growing, innovative company that can provide an amazing work experience within a team environment!
Panduit provides equal employment opportunity to all employees and applicants, regardless of a person’s age, race, color, physical or mental disability, genetic information, gender, gender identity or expression, marital status, medical condition, ancestry, military or veteran status, national origin, religion, religious creed, sex, sexual orientation, or any other protected status under federal, state, or local law.
Since 1955, Panduit has offered end-to-end industrial, electrical, and network infrastructure solutions that deliver best-in-class network performance with superior quality, operational efficiency, and easy installation. Innovative infrastructure offerings from Panduit – from the known and trusted network cables to design plans that maximize data center investment – affect day-to-day operations and profitability, and become the foundation for successful, connected, future-ready businesses. With a robust partner ecosystem, global staff, and unmatched service and support, Panduit is a valuable and trusted advisor and provider, helping companies around the globe solve infrastructure challenges. For more information, visit www.panduit.com.