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UX Designer-Customer Experience

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Job Details
Job Order Number
6852054
Company Name
Panduit
Physical Address
18900 Panduit Drive
Tinley Park, IL 60487
Job Description

Panduit is constantly growing and evolving, and with that comes great opportunity. Our business products are expanding and we have a chance to improve reach and effectiveness through improved customer experience. Here’s a great opportunity that will let you make an impact on a global team as a User Experience Designer with a focus on the complete customer experience.

As a member of our global User Experience team based in our World Headquarters in Tinley Park, IL, you will utilize your talents in bringing various business teams together for collaboration, mapping customer journeys, developing personas, managing product voice and tone, engaging with our user community, and analyzing data and information to make sure that our customer experience is the best that it can be. You will work with cross-functional project teams who contribute to the development of world-class network and electrical infrastructure products used by businesses and consumers around the world. Your skills and creativity will be valued and your voice will be heard at Panduit, where we recognize the hard work and contributions of all our employees. Seize this opportunity to advance your career with Panduit.

We are looking for a UX designer to join our growing team plan and improve user friendly front-end enterprise applications and products. You will apply knowledge of user-centered design methods, human-computer interaction and industry best practices to drive useful and usable interface design solutions.

A User Experience Designer is responsible for understanding and applying knowledge of human capabilities, technology, industry best practices and standards to create user interfaces for highly complex projects.

We will rely on you to maintain and design solutions based on user needs and enhance the user experience for touchpoints across a customer journey. The successful candidate will have a great track record of cross-team collaboration, productivity, creativity, independent problem solving, and on-time delivery of finished work. We are looking for someone with the knowledge and skills to make strong customer-centric decisions relying on a balance of user research and best practices, as well as technical capabilities as a designer and individual contributor as a positive force for change. We have a matrixed team, so we require great communication and collaboration skills.

Responsibilities:

Oversee a product as a PO and User Experience Designer; write user stories from a user experience point of view
Conduct customer experience research, interviews, usability testing and surveys
Analyze user feedback and activity, and iterate to enhance the user experience
Translate user findings into strategic directions
Develop user journeys, personas, use cases, user flows and scenarios, wireframes and prototypes aligned with business and user goals with technology constraints
Keep track of project plans (related to user-centered design efforts) for project(s)
Help create user interface standards and techniques for use by UX and development teams
Chart the customer journey, target areas of improvement, and design recommended improvements to processes, products and supporting business operations
Assist with conducting competitor and customer analysis
Consult with external / internal clients to understand their goals and explain research findings
Skills and Experience:

3+ years as a UX designer in collaborative environment
Bachelor’s degree or higher in design, computer science, information sciences, psychology, human factors and or HCI preferred. Graduates from a recognized, multi-week design bootcamp will also be accepted.
Analytical capabilities in compiling and reviewing feedback and data culled from research, data and internal sources
Skilled at rapid prototyping, developing wireframes, creating product mock-ups, analyzing business processes, and charting customer journeys with a proven track record of delivery
Ability to perform and moderate various usability testing sessions and studies
Strong working knowledge of common design tools such as the Adobe Creative Suite, Axure, Visio, Sketch, InVision, MS Office. Mobile (iOS, Android) design experience is a plus.
Solid understanding of information architecture, user-centered design, and human-computer interaction
Experience with business operations combined with experience design
Ability to partner with marketing, customer support, online and external sales, engineering, and legal teams as a trusted advisor
Independent worker with ability to partner with various business departments
Ability to work within Agile/Scrum and Waterfall development methodologies
Detail oriented with excellent communication, organizational and time management skills
Portfolio of recent work, preferably online
Panduit provides equal employment opportunity to all employees and applicants, regardless of a person’s age, race, color, physical or mental disability, genetic information, gender, gender identity or expression, marital status, medical condition, ancestry, military or veteran status, national origin, religion, religious creed, sex, sexual orientation, or any other protected status under federal, state, or local law.

Since 1955, Panduit has offered end-to-end industrial, electrical, and network infrastructure solutions that deliver best-in-class network performance with superior quality, operational efficiency, and easy installation. Innovative infrastructure offerings from Panduit – from the known and trusted network cables to design plans that maximize data center investment – affect day-to-day operations and profitability, and become the foundation for successful, connected, future-ready businesses. With a robust partner ecosystem, global staff, and unmatched service and support, Panduit is a valuable and trusted advisor and provider, helping companies around the globe solve infrastructure challenges. For more information, visit www.panduit.com.


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