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Bolingbrook, IL 60440
+ location:Bolingbrook, IL
+ salary:$70,000 – $90,000 per year
+ date posted:Tuesday, September 17, 2019
+ job type:Permanent
+ industry:Transportation and Warehousing
The Network Engineer will interact with all levels of users in the company, including senior executives. He or she independently performs and coordinates preventive maintenance on Information Technology equipment on a continual basis; coordinates the installation, discontinuation, and relocation of equipment; completes required logs and reports of maintenance activities; develops reference materials and procedures that will become guidelines for others; and ensures diagnostic tools and service aids are in appropriate working order. The incumbent participates in the administration, engineering, planning, coordination, and installation of new or modified equipment and local area networks; performs troubleshooting, diagnostics, research, evaluation, and documentation of various data/voice communications solutions and alternatives; coordinates the installation of equipment, lines, and software necessary to meet the requirements for the site; prepares instructions and documentation for installation and monitors project status. He or she is responsible for adhering to IT standards and would participate in incorporating industry best practices into operations.
location: Bolingbrook, Illinois
job type: Permanent
salary: $70,000 – 90,000 per year
work hours: 9am to 5pm
education: No Degree Required
+ Install and maintain site equipment such as, but not limited to, Local Area Networks, voice and data communications, firmware, software and hardware infrastructure.
+ Directly or indirectly assist other individuals within IT Services to help them complete their specific tasks.
+ Maintain high levels of internal customer satisfaction with utmost respect and dedication.
+ Meet or exceed mutually established annual objectives.
+ Maintain high level of standards in interpersonal skills such as verbal and written communications.
+ Maintain high level of technical skills and strive to expand on technical knowledge through self-education or company provided education.
+ Follow and enforce IT corporate standards and policies.
+ Perform on-call responsibilities in support of every location.
The individual must be familiar with the concepts of supporting end-user computing environments with the following skills:
+ Installing and administrating local area networks, managing wide area networks, network devices, wireless, VoIP
+ Cisco configuration experience with switches and firewalls is required.
+ Experience with Palo Alto firewalls, Velo SDWAN, Juniper and Barracuda appliances is a plus.
+ Configure, install and support network Ethernet and fiber channel switches, firewalls, SDWAN appliances, wireless controllers, wireless access points, load balancers and other network appliances.
+ Tuning of wireless environments is a plus.
+ Configure VPN tunnels for both site to site and client endpoints.
+ Configure LAN and WAN for VoIP, managing for performance and QoS.
+ Monitor LAN and WAN environments with tools such as Solar Winds in order to manage network performance and security.
+ Utilize tools such as Teneble Nessus for identifying and remediating security risks.
+ Configure and manage web filtering for content restrictions and security.
+ Configure endpoints such as laptops, wireless and cellular endpoints for proper wireless communication with the network.
+ Utilized Service Desk software in order to track and resolve customer requests and issues.
+ Assist Systems Engineer in support of server hardware, SAN, VMWare, Windows, email and voice.
+ Use IT asset management disciplines, asset procurement and understanding of software/firmware distribution and patch management concepts. Scripting experience is a plus.
+ Assist all levels of support in order to provide excellent customer service.
+ Must demonstrate contribution to project planning and implementation of new technologies.
+ Must have disciplined approach to change control processes. Understanding of ITIL processes is a plus.
+ Must demonstrate a good understanding of information security principles as it relates to system and network security.
+ Contribute to a disaster recovery plan and testing.
+ Demonstrate an aptitude toward network management and backup/recovery disciplines. Conceptual understanding of data communications equipment, network switches, wireless access points and protocols such as SDWAN, VoIP, TCP/IP, DNS, DHCP, SMTP, SFTP
+ Must possess critical thinking skills and effectively troubleshoot problems in search of the root cause.
+ Must be comfortable working with a certain degree of creativity and latitude while effectively prioritizing and executing tasks.
+ Must possess desire and self-motivation to learn new technologies and stay abreast of industry changes.
+ Must possess excellent customer service, time management, organizational, and communication skill with the ability to establish and maintain effective working relations with internal and external clients, vendors and the IT teams.
+ Ability to support large user base in a clear, respectful manner both remotely, over the phone and in person.
+ Special Skills - The incumbent must be a self-motivated individual, able to communicate effectively with all levels in IT Services. Ability to enforce standards concerning computer configurations and operations in a diplomatic manner is required. Must be willing to perform required maintenance such as re-wiring, crawling on floors, desks or ceilings and be able to carry computer equipment up/down stairs. As needed, must be able to work flexible hours when required to accomplish tasks during non-business hour to reduce impact to the business unit. Overnight travel may be required from time to time to support remote sites.
+ Customer Service – Responsive to day- to-day issues identified by the business unit customer. Responds promptly and with a sense of urgency in order to minimize user downtime.
+ Task Management – Organizes tasks and communicates changes and progress to immediate supervisor. Prioritizes work activities and uses time efficiently to meet deadlines.
+ Interpersonal – Must communicate well, verbally and in writing, with peers, management and the user community; focus on facilitating and resolving conflict; maintain confidentiality; listen to others without interrupting; keep emotions under control.
+ Integrity – Must treat people with respect, even under pressure; keep commitments; inspire the trust of others; work ethically and uphold organizational values.
+ Professionalism – Must approach others in a tactful manner and react well under pressure; treat others with respect; accept responsibility for own actions; follow through on commitments.
+ Teamwork – Performs as an active participant of the team and contributes to building a positive team spirit. Works collaboratively with other members of the development team and other IT Services teams.
+ Quality – Demonstrates accuracy and thoroughness in resultant work products; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
+ Quantity – Maximizes productivity; completes work in timely manner; st