Sr Professional Services Engineer
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Schaumburg, IL 60159
Job Description and Requirements
We seek a Senior Professional Services Engineer who will work directly with our clients to drive customer advocacy, increase upsell, and reduce churn. The PSE ensures customers receive strong value from Synopsys solutions and services and works to expand Synopsys value proposition.
As a senior professional services engineer, you will form and build customer relationships and throughout the lifecycle of the services engagement, develop a deep knowledge of our solutions while serving as the senior consultant for customers and provide guidance and best practices to achieve customer s business goals by adopting Synopsys SIG products and solutions. This involves understanding our customer s business needs and technical environment to integrate our platform into customers environment and desired workflows. You will develop a trusted adviser relationship with customer stakeholders and executive sponsors to drive product adoption and ensure customers are leveraging our solution to achieve full business value.
You will own all aspects of customer nurturing, including driving engagement, maintaining overall customer satisfaction, and retention. Your passion and determination will drive success for both your customers as well as the Software Integrity Group.
Conduct technical reviews or interviews with our customers to develop a strategic direction for long-term success and adoption with customers.
Communicate with customers on a consistent basis, establish trust with key decision makers and influencers to review and assess customers needs and challenges.
Remain current on in-depth knowledge of our solutions, services, business and technical environment.
Develop and execute deployment strategies and plans for successful technical implementation
Ensure highest customer satisfaction and return on investment while enhancing customer experience through communicating and influences towards recommended processes and procedures.
Contribute to services scoping working closely with Sales, Sales Engineering and other CSEs
Constantly strategize, conceive, and execute internal processes to improve the Customer Success organization and our solutions and service offerings
Identify areas for improvement or enhancement in both the Software Integrity product line and the company functions as a whole
Customer enablement ranging from formal training to constant efforts driving self-sufficiency within your assigned accounts
Document customer requirements and review use cases and prepare effective materials to address those needs. Provide training for our customers relevant to our solutions and services.
Education and Certifications
Bachelors Degree in Computer Science, Master s Degree preferred or equivalent Experience
Qualifications and Experience
8+ years of technical engineering experience or relevant experience and 5+ years in a customer facing role
Proven ability to prioritize activities, set objectives and meet milestones
Well organized. Able to deliver project milestones and deliver on-time
Experience working with at least two programming languages namely C/C++, C# or Java
Desired experience with security testing and network protocols
Understanding of open-source software libraries such as glib, OpenSSL, Boost C++, etc. and their associated licensing
Employer’s Job# 23024BR-Schaumburg
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