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Vendor Operations Team Lead (VENDO01410)

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Job Details
Job Order Number
Company Name
Physical Address
222 Merchandise Mart Plaza, Suite 1750
Chicago, IL 60654
Job Description


This full-time position supports VelocityEHS primarily by being the main, daily point of contact with vendors engaged in SDS obtainment and indexing projects. Working side by side with Content Operations Department leadership, this person is tasked with improving the Company’s ROI with its SDS obtainment and indexing vendors.


Act as “coach” for Vendor Operations sub-unit; take lead on issue escalations/resolutions, pertinent training/coaching, work assignment, and workflow oversight.
Main daily point of contact for VelocityEHS vendors engaged in SDS obtainment and CIP projects.
Lead on change management for process updates associated to vendor SOPs.
Review vendor project metrics to assess vendor performance, and to identify issues or opportunities for improvement that can be addressed through training, FAQ publication, SOP design, etc.
Perform QA for project batches.
Work with Content Operations leadership to develop and maintain vendor and departmental success metrics and reports and to provide transparency to other departments.
Collaborate with other departments to improve processes and communication.
Oversee and manage standard and special indexing processes, as well vendor volume expectations.
Own the SDS obtainment project batch review process. Ensure individual project metrics are aggregated into one overall vendor result repository.
Work with Vendor Support Specialist(s) and Operations Project Coordinators with the process of list generations, as well as opportunities for list obtainment and indexing automation.
Support project owners by reviewing returned vendor batches on SDS obtainment projects; perform necessary work to increase the overall success rate. Communicate ongoing project(s) status to affected employees and department leadership.
Communicate ongoing projects’ status to department leadership.
Participate in regularly-scheduled vendor meetings to discuss the progress of ongoing projects, projected volume intake, review identified issues, etc.
Create, maintain, and socialize SDS obtainment and indexing FAQs.
Ensure vendor concerns are addressed and/or routed to the appropriate internal party for addressing.
Act as the liaison between the vendors and VelocityEHS project owners where early SDS obtainment challenges are identified.
Serve as subject matter expert on all facets of SDS obtainment and indexing, including VelocityEHS and vendor-specific processes; provide the expertise necessary to train/coach vendor and VelocityEHS staff.
Ensure that vendor staff have been certified in all SDS obtainment and indexing procedures.
Become continuous improvement zealot in all areas of SDS obtainment and indexing.
Manage nightly project batch indexing prioritizations, especially in times of peak volumes.


Minimal Skills and Qualifications:

Bachelor’s degree in an appropriate discipline or equivalent work experience
3+ years of related professional experience. This experience would preferably have demonstrated accomplishments in a project/team leadership role.
Ability to work independently with minimal supervision as well as foster a team environment
Takes ownership of issues and follows through to completion
Dependable, punctual and self-sufficient
Energetic, innovative, flexible and adaptive
Detail-oriented, well organized, analytical and results-driven
Ability to complete quality work within agreed upon deadlines
Exhibits constant effort to come up with innovative ways to make processes better
Effective multi-tasking and prioritization skills
Maintain highest quality of work at all times
Proficiency in MS Office (Outlook, Word, Excel, PowerPoint) and Internet browsers (Chrome, Firefox, Explorer)
Knowledgeable with Adobe Acrobat/Distiller (PDF)
Professional attitude and solid business judgment at all times
Excellent verbal and written communication skills
Passionate about his/her work
SQL familiarity a plus

VelocityEHS is the largest and fastest growing environmental, health, safety (EHS) and sustainability software company in the world. More than 8 million people rely on our innovative on-demand (cloud-computing technology) safety and compliance management solutions to do their jobs safely and protect the environment.

At VelocityEHS, success is an everyday occurrence. Everyone who walks through our doors has an opportunity to make an impact. Our people make the difference at VelocityEHS – that’s why we’re not just looking for people with the right skills, but for those with the right drive, the right passion and the right character to make our entire team better. We still operate with the same start-up mentality that has made us the leading cloud EHS company, and offer each and every employee the opportunity to grow and reach their full potential.

We’re driven by the work we do to keep others safe, but we also like to have fun while doing it. We believe in producing great results, but also in enjoying the ride. Work-Life balance means two things at VelocityEHS – having time for your life outside of work, and taking steps to bring more life into the workplace. Between all the variety of workplace events, volunteer opportunities and other group activities available, we never forget that dynamic people need and deserve a place to work.

Finally, we understand that taking care of our customers starts with taking care of our employees. Our benefits include excellent medical and dental plans, matching 401(k) saving plan, generous PTO and more. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. We welcome and encourage diversity in the workplace. We thank you for your interest, however, only those candidates selected for an interview will be contacted. No agencies please.


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or © consistent with the contractor’s legal duty to furnish information.

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