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Order Management Representative

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Job Details
Job Order Number
Company Name
Kay and Associates
Physical Address
See Job Description for Address
St. Charles, IL 60174
Job Description

Kay and Associates is seeking an Order Management Representative for a manufacturer based in St. Charles, IL. The company specializes in the design and manufacture of telecommunications transmission products. The facility encompasses Warranty Repair Services, Sales and Marketing Support Services, Logistic Support Services and Contract Manufacturing Services.

The Order Management Representative is the key to an exceptional customer experience, and through daily interactions builds sustainable relationships with the customers. The primary responsibilities are: order entry, order scheduling and order confirmation. The CSR also manages customer inquiries and issues order reports.?

Position is expected to be on a contract to direct hire basis


$15.00 – $16.00 / hour


Monday ? Friday, 8:00 AM ? 2:30 PM; or up to 5:00 PM, depending on work load (32-40 Hours / Week)


St. Charles, IL


  • Accurately and efficiently enter order information
  • Schedule ordered shipments based on requested date, inventory, and maximum shipping capacity
  • Manage incoming calls and customer service inquiries
  • Provide accurate and complete information on pricing, lead time, order status, delivery dates, etc.
  • Process credit card orders
  • Collaborate with production to determine product availability
  • Collaborate with sales, technical support, production and management as needed to address customer issues
  • Process return-to-stock and repair orders as needed
  • Issue bookings and open order reports

Skills and Qualifications

  • High school degree or equivalency
  • Experience related to a manufacturing environment
  • Order management and customer service experience
  • Previous telecommunications industry experience is a plus
  • Customer focus/desire to make customers happy
  • Strong keyboarding skills
  • Detail oriented
  • Friendly, positive attitude
  • Good verbal and written communications skills

NOTE: Any offer of employment is contingent on passing a drug test and a background screen prior to starting.

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