Watson Health - Systems Manager, KY
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Chicago, IL 60664
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Your Role and Responsibilities
Your Role and Responsibilities
IBM Watson Government Health and Human Services is currently searching for a Systems Manager to join our team.
Must be able to relocate or work on-site in Frankfort, KY 5 days a week**
The Systems Manager is the lead technical resource that acts as a single point of contact between the technical team and the business and customer teams. This role will ensure that the Data Warehouse infrastructure is implemented in the appropriate manner from a technical perspective to support the overall Data Warehouse solution.
The Systems Manager will interface with multiple internal and external teams to understand the solution requirements and coordinate the appropriate setup, configuration, and troubleshooting of issues. The Systems Manager works with application and other support resources to ensure installation, routine maintenance, upgrades and daily support of the server, network, storage and other interfacing systems. Candidates will have access to highly sensitive public record information and as a result all new hires and current employees in positions of this level will be subject to periodic background checks.
+ Work with internal business and customer teams to understand solution requirements.
+ Collaborate with business units, data owners and IT to successfully implement the customer solution.
+ Ensure the setup, configuration, maintenance, and troubleshooting of a custom Data Warehouse infrastructure consisting of, but not limited to Windows/Linux application servers, IBM Db2, Oracle Exadata, Oracle Exalogic, ZFS storage appliances, in an accurate and timely manner.
+ Interface with the business and customer teams pertaining to all technical matters.
+ Provide necessary status updates and monthly reports to the business and customer teams.
+ Create necessary delivery estimates.
+ Translate complex functional, technical and business requirements into architectural designs and ensure that the technical teams act on those designs.
+ Coordinate with Delivery Project Manager and Business Analyst to project scope and compile delivery estimates.
+ Continually review and suggest improvements to the Data Warehouse processes, policies, and vision and explore new and emerging technologies.
+ Display a demonstrated ability in communicating the overall customer data architecture to both technical and business constituencies.
+ Performance Management & Monitoring – Implement and manage processes and applications to proactively monitor the health and welfare of Watson Health technology environments to address concerns and issues before they happen.
+ Infrastructure Availability Management – Develop and manage processes designed to meet or exceed services levels for infrastructure availability.
+ Capacity Management – Create and manage forecasting processes designed to ensure platform capabilities are adequate for business environment needs.
+ Maintenance & Configuration Management – Ensure effective processes are in place to continuously refresh platform, maintain proper OS levels, and proactively apply security patches.
Required Technical and Professional Expertise
Must work in Frankfort, Kentucky five days a week
+ 8+ yrs Data Center experience working with networking, storage and computer platforms
+ 6+ yrs in a software development or solution architecture role
+ 5+ yrs exp as a technical PM with external customers
+ 4+ yrs system admin exp with multiple hardware platforms and devices from HP, Dell, Cisco and Oracle. Experience with enterprise software packages in regards to installation, sizing, and integration with emphasis on Cognos, SAS, Infosphere Information Server, Tableau, ESRI ArcGIS, VMware ESX, Hadoop, and IBM WebSphere
+ 3+ yrs exp with one or more of the following database engines: (Db2, Oracle, Netezza, or SQL Server) and/or exp with one or more of the following ETL tools: (DataStage, Informatica, Ab Initio)
+ 3+ yrs exp with hardware vendors. Ex: IBM, Oracle, EMC, etc.
+ Experience managing and supporting HW/SW releases, fixes and upgrades
+ Ability to tactfully handle and mitigate difficult situations
+ Proven knowledge of estimation processes
Preferred Technical and Professional Expertise
+ Experience with Medicaid, Medicaid Enterprise Certification Toolkit (MECT), Medicaid Information Technology Architecture (MITA)
+ 3+ Years’ experience with system monitoring tool SolarWinds Orion
About Business Unit
IBM Watson Health is pioneering a new partnership between humanity and technology with the goal of transforming global health and revolutionizing many aspects of the medical and pharmaceutical industries, as well as government sectors. We aspire to improve lives and give hope by delivering innovation to address the world’s most pressing health challenges through data and artificial intelligence insights.
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IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
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