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IS Unified Communications Manager

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Job Details
Job Order Number
Company Name
Rush University Medical Center
Physical Address

Chicago, IL 60664
Job Description

Job Title:

IS Unified Communications Manager





Active Regular FT (72 to 80 hours per pay period)


Job Number:


Job Description:

Unified Communications Manager

+ This role is responsible for providing strategic and tactical enterprise leadership for the Telecommunications teams.

+ This role develops and coordinates all telecom operations including VOIP, and Call Manager, capability in a highly available environment.

+ This role manages strategic business relationships with managed service providers, technology vendors and suppliers, and internal and external business partners. Collaborates with senior IT management and other key stakeholders to establish goals and deliver Telecommunications projects.

+ The manager provides formal supervision and coaching for the Telecom teams while helping set vision and direction to inspire and drive continuous improvement of policies, standards and procedures.

Position Responsibilities:

+ Effectively plans, designs and telecommunication services across the organization to ensure the stability of all in house voice, and video services.

+ Establishes telecommunications standards, policies and procedures for communication related hardware and software across the organization.

+ Develop and implement policies/procedures for daily operational management, including best practices for installing, configuring, maintaining, and troubleshooting telecom issues.

+ Ensures the provision of comprehensive, integrated, reliable, secure, high-quality services for telecommunications and physical cabling infrastructure.

+ Develop and maintain solid understanding of Customer needs and strengthen working relationships with the key stakeholders across the organization.

+ Evaluate Telecom hardware and software requirements and capabilities and make recommendations.

+ Assess new technology and business trends in order to deliver cost-effective telecom solutions and services in support of strategic and operational business plans.

+ Establish budgetary requirements for equipment replacement, support contracts, and other operational expenses.

+ Evaluate Voice technology product vendors/providers by conducting research and cost/benefit analysis on network products, services, protocols, and standards in support of network procurement and development efforts.

+ Negotiate agreements with vendors, managed service providers, and contractors to secure network products and services.

+ Develop, monitor and enforce service level agreements for all telecommunications service contracts.

+ Hires, trains, and supervises the Telecommunication staff; ensures that the staff is empowered to exercise initiative and work creatively, participate productively in inter-departmental project teams, engage in regular professional development activities, and cooperate and communicate well. Build organizational talent by creating a learning environment that ensures employees realize their highest potential.

+ Share knowledge and develop staff capabilities to strengthen understanding of telecom industry and business issues and best practices; Develop and communicate organizational objectives; inspire and motivate team members to achieve results.

+ Work in partnership with IT leaders on strategic initiatives related to enterprise computing to continuously improve policies, standards and procedures by anticipating issues, providing advice and sharing knowledge and best practices.

+ Sets leadership direction for team in support of 24 × 7 production operations and services.

+ Serve as technical mentor for managers and staff, ensuring optimization of skill set enhancement.

Position Qualifications Include:

+ Bachelor’s degree required in Math, Computer Science, Business or related degree or equivalent work experience in Infrastructure Healthcare or related field;

+ Eight or more years of experience designing, developing, delivering, and managing Telecom solutions.

+ 4 years management experience in an enterprise environment

+ Experience deploying & maintaining VOIP systems.

+ Working technical knowledge of current network hardware (Cisco, Palo Alto, Aruba, F5), protocols, and Internet standards, including (OSPF, BGP, DNS, DHCP, NTP).

+ Must have a solid understanding of the Information Technology Infrastructure Library (ITIL) principles, practices and processes.

+ Experience with design/architecture of new Cloud/virtual networks

+ Working knowledge of high-availability and disaster recovery architectures and processes.

+ Strong oral and written communication skills and ability to transform technical knowledge into business language (e.g. reports, presentations, etc.). Ability to communicate technical topics to non-technical personnel.

+ Knowledge of Project Management and the ability to effectively lead projects.

+ Strong analytical and problem solving skills.

+ The ability to make decisions, plan, schedule and organize work.

+ Requires 24×7 production support and on call rotation.

+ Ability to effectively estimate and manage workloads balancing project work and day to day support.

+ Ability to work successfully with others in large and small teams. Ability to motivate and inspire their team and others to perform at a high level, taking appropriate risks, and accepting personal accountability for actions and decisions.

+ An industry standard certification such as CCNP, CCDP is highly preferred

Company Highlights:

+ Ranked among the top 20 best places to work in healthcare by Indeed.

+ Rush offers a competitive salary, and valuable healthy living benefits including: health, dental and vision to help you maintain and improve your health. Rush also offers several ways to invest in your future.

+ For demonstrating leadership in the use of information technology, Rush University Medical Center and Rush Oak Park Hospital have been listed among the most wired hospitals in the nation by Hospitals & Health Networks magazine.

+ RUMC is a member of the Illinois Hires Heroes Consortium (IHHC). Recognized as a “Veteran Friendly” employer.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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