skip to main content

Important Notice

It appears you are using an older version of your browser. While some functions will be available, works best with a modern browser such as the ones provided by:

Please download and install the latest version of the browser of your choice. We apologize for any inconvenience.


Click the Facebook, Google+ or LinkedIn icons to share this job with your friends or contacts. Click the Twitter icon to tweet this job to your followers. Click the link button to view the URL of the job, which then can be copied and pasted into an e-mail or other document.

Job Details
Job Order Number
Company Name
Cognizant Technology Solutions
Physical Address
See Job Description for Address
North Chicago, IL 60064
Job Description

Sr. Application Analyst



B Sc (CSC),BCA, M Sc (CSC), M Sc (IT)


Stakeholder Management:

? Monitor application availability and notify support team in case of exceptions and also provide update to applications owners and business stakeholder on the status and the potential impact.

Service Management:

? Accountable for assigned tickets.
? Ensure appropriate classification and prioritization of tickets.
? Ensure all work requests are recorded in the Service Management system.
? Escalate tickets to L2 team (Service & Sr Service analysts) where additional analysis is required for resolution.
? Escalate tickets that require external intervention.
? Alert Leads for tickets where there can be a potential SLA breach.
? Provide periodic task level updates as required.

Service Tracking:

? Perform event monitoring / daily health checks and report any exceptions.
? Ensure incidents and service requests are handled as per targets and timelines in accordance with the SOP communicated by the Supervisor.

Service Execution:

? Acknowledge calls/emails within targets set.
? Resolve incidents and requests, leveraging knowledge articles.
? Comply with defined process during task execution (including event management, request fulfillment etc).

People Management:

? Maintain effective working relationship (Interpersonal) with team members and supervisors.

Contribution to Org Initiatives:

? Adhere to Organization policies and procedures.
? Participate in project and organization initiatives led by the Delivery leadership.
? Contribute new ideas and innovative approaches at work, including CSI themes.
? Provide data and related inputs to the Supervisor for reports to be shared with senior management.

Business Development & Customer Relationship Management:

? Resolve customer queries and requests.

To view full details and how to apply, please login or create a Job Seeker account.