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BCU Director, IT Infrastructure and Operations

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Job Details
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Vernon Hills, IL 60061
Job Description

From a humble beginning at Baxter Healthcare, to one of the nation’s Top 100 credit unions, BCU continues to grow. Serving almost 250,000 members in the United States and Puerto Rico, our goal is to empower members to find financial freedom. We are “Here Today For Your Tomorrow” meaning we are here for life’s journey and will offer members everything they need to experience a bright financial future.

We are the fastest growing credit Union in 35 years, however, we still hold individual member satisfaction as the greatest measure of our success. We want your banking experience to be authentic and friendly, which is why our products let you bank in confidence, and our service gives you peace of mind.

As a not-for-profit, BCU members are also owners, and we strive to make sure you always feel like one. Our passion is empowering everyone to discover financial freedom. All we’re missing is you! To learn more, visit


This key leadership position will direct the teams in charge of cloud services, unified communications, network services, data center operations, servers and storage platforms, service monitoring, and Service Desk. This role also works closely with the CTO and peer IT leaders, including enterprise architecture, information security, PMO, and application development, to design and execute on the company’s technology roadmap. The Director is a forward-looking technology leader who can develop an infrastructure strategy and roadmaps along with providing best in class execution and support.

As a member of the IT senior leadership team, and reporting to the CTO, the Director is an influential role, making investment and priority trade-off decisions, negotiating and managing vendor contracts, and recruiting, retaining, and developing high performing teams. This person will provide vision and leadership to a team that includes both internal and external resources.

Essential Duties and Responsibilities:

Accountable for a high-performing computing infrastructure companywide. This includes, but is not limited to, planning and management of computer operations and production support, systems and database administration, release management, disaster recovery, network operations, telecom, cloud services, Service Desk, and field support. Collaborate with the CTO, Enterprise Architecture, and Partners, to develop strategic and tactical solution plans for IT, especially BCU’s future technology infrastructure. Conduct strategic and tactical level planning in partnership with peers in IT to develop technical roadmap, and ensure delivery of supportable technology solutions that meet business needs. Partner with the CTO and IT Leadership Team to build and modernize the organizational structure and business processes to support our growth in an increasingly digital world. Manage the evaluation, adoption, and execution of emerging technologies including cloud, software defined networking, high performance computing, continuous delivery and the latest collaboration technologies. Ensure cost-effective design, development, integration, implementation, testing, and maintenance of new services, tools, equipment and systems in support of business objectives and requirements. Develop and lead a high performing infrastructure engineering and operation’s team to ensure the reliable delivery of IT services and operations.

Manage operational costs; conduct near- and long-term financial forecasts for expanded functionality/user base. Build strong links between internal functional areas to create multidisciplinary teams that work together. Drive a collaborative culture that values technical depth, accountability, and member service. Establish, maintain and execute operations procedures that leverage efficiencies and best practices. Oversee service management activities including change and release management, testing, quality assurance and end-to-end technical integration. Oversee the direction of infrastructure investments in collaboration with team members, the CTO, senior management, and partners. Oversee cybersecurity protections on all IT infrastructure resources according to policies and standards established by the information security function/CISO. Drive the delivery of major technology and infrastructure projects and service management improvements, ensuring that quality, productivity, and ROI goals are achieved. Implement and maintain controls and monitoring procedures to ensure availability of critical systems, and minimal service interruptions.


+ Undergraduate degree in computer science, mathematics, engineering, or a related field.

+ An MS, MBA or related advanced degree is a plus.

+ A minimum of 15 years of experience in technology leadership positions with an emphasis on infrastructure services and support.

+ Substantial experience leading, directing and controlling a complex, highly technical operation or organization.

+ Experience migrating IT infrastructure into a cloud environment, preferably Azure.

+ Experience with Azure, NetApp ONTAP, Citrix, Salesforce, and Change Management.

+ Knowledge of business concepts, and an understanding of the links between major business processes, products, systems, and networks.


+ Demonstrated administrative, financial, project management and vendor management skills.

+ Visible leadership skills and executive presence; can motivate individuals and teams to achieve program and project objectives.

+ Able to attract, develop and retain talent and build high performing infrastructure and operations teams.

+ Ability to establish, implement, and enforce appropriate IT standards and metrics to meet business requirements.

+ A critical thinker: analytical, and focused on continuous improvement.

+ Sets and communicates priorities effectively; able to manage multiple tasks and priorities.

+ A team-player able to support the broader enterprise while delivering upon specific project/line of business requirements.

+ Exceptional ability to lead change using positive and collaborative methods; removes barriers, acts with a sense of urgency, and leads by example.

+ Exceptional service orientation.

+ Vendor negotiations and management, specifically with Citrix, Microsoft, and Cisco.

+ Excellent written and verbal communication skills; able to explain technology solutions in business terms; an effective listener and communicator.

BCU Shared Values. We act with INTEGRITY. We follow the golden rule without exception. We display COURAGE in our convictions. We drive innovation, reaching beyond boundaries and thoughtfully explore new horizons. We excel through COLLABORATION. By working as one, sharing information and seeking solutions, we deliver exceptional outcomes. We WOW our Members. We focus intensely on putting the member first, delivering extraordinary experiences that create lasting relationships inside and outside the organization.

Life at BCU. With a culture built off relationships and referrals, we’re committed to creating the best work environment possible. From our casual dress code to flexible work arrangements, we’ve created a unique culture that supports a healthy work/life balance. For this reason and more, BCU has been chosen as a Chicago Tribune Top 100 Workplace. #LifeAtBCU

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

EEO is the Law at

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