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Shipping Customer Service Lead

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Job Details
Job Order Number
Company Name
The Bazaar Inc.
Physical Address
1900 N 5th Ave
River Grove, IL 60171
Job Description

Shipping Customer Service Lead

Location: The Bazaar Inc
1900 N 5th Avenue
River Grove, IL 60171

Shipping Customer Service Lead Summary:

This Shipping Customer Service Lead position requires daily interaction with trucking agents and drivers, internal company sales agents and external company clients. Daily interaction via e-mail, phone and customer. TMS systems are required. Excellent organizational and relationship skills and accurate processing ability are required to exceed customer expectations in fulfilling orders in a timely and effective manner.

The successful candidate will be: Self-motivated, detail oriented, highly communicative and able to take ownership and be highly flexible in a dynamic and highly challenging physical warehouse environment. Follow-up and personal accountability will play a critical role in exceeding customer expectations.

The Team:

Come join a team effort where no two days are alike. Are you a dynamic, flexible and talented customer service agent who specializes in domestic shipment of wholesale goods? Do you excel in navigating dynamic scenarios where no two shipments (or customers!) are alike? Would you like to join a family business that has made taking care of our customers a core value and key to success since day one? Then this is the opportunity for you!

Shipping Customer Service Lead Responsibilities
• Communicate with Internal Sales agents to prepare orders for shipment
• Coordinate with warehouse routing team to ready and stage goods for transport
• Execute outbound shipping process with customer on order-by-order basis
• Prepare outbound shipment manifests and complete all required paperwork domestic and international
• Maintain flow of communication regarding shipments/deliveries to customers
• Manage & schedule LTL and Truckload shipments, daily
• Negotiate and quote LTL & truckload rates with brokers & logistics and shipping companies
• Record shipments in BOL Spreadsheet with quote, Sales Order and Purchase Orders
• Utilize various 3rd party TMS systems effectively
• Reconcile freight billing monthly against quoted and billed accounts

Shipping Customer Service Lead Requirements:

• Ability to demonstrate excellent internal and external customer service standards
• 3-5 years of warehouse/distribution experience with a Customer Service capacity
• Strong organizational, communicational and interpersonal skills
• Strong attention to detail
• Preferred skills: E-Mail, Word/XL, web-based TMS systems
• Bilingual (English/ Spanish) preferred

Shipping Customer Service Lead Schedule:

• Monday through Friday, 7:30 AM – 4:30 PM

Shipping Customer Service Lead Salary & Benefits:
• $18-$19 per hour DOE
• Insurance coverage: medical, dental and vision
PTO and major holidays
• 401K plan w/ company matching
• Casual dress environment
• Positive work environment – work/life balance
• Free parking & easy access to major highways
• Long term stability within a growth focused organization

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Bazaar Inc. is proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

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