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Job Details
Job Order Number
Company Name
First Bank of Highland Park
Physical Address
1835 FIRST
Highland Park, IL 60035
Job Description

*Basic Function:
Provide friendly and professional service to Bank clients by conducting appropriate transactions and relevant trouble shooting.

Essential Duties:
1. Perform all the essential Teller duties in accordance to Bank policies and procedures:

• Process checking and savings deposits: verify cash and endorsements, review bank accepted identification for cash back and issue receipts of deposit
• Process savings withdrawals and cash checks by verifying endorsements, reviewing bank accepted identification and ensure check validity
• Issue personal money orders and cashier’s checks
• Process ATM, incoming mail and Night Depository deposits.
• Buy and sell currency from the vault as necessary to ensure cash limits are not exceeded
• Process loan payments: verify payment amount and issue receipts
• Prepare coin and currency orders for business clients
• Process real estate tax payments
• Process account closing transactions
• Gather CTR information
• Redeem US Savings Bonds
• Refer clients to other individuals and departments within the Bank
• Identify opportunities to introduce clients to Bank products and services
• Balance cash drawer

2. Perform additional Teller duties in accordance to Bank policies and procedures:
• Prepare collection letters
• Process: cash advances, bond coupons and foreign checks
• Process request to buy and sell foreign currency
• Process foreign drafts
• Process savings bond redemptions
• Process requests for travelers checks and gift cards
• Process wire transfer requests (for Tellers provided with wire transfer training)
• Provide transaction overrides for tellers when needed (For Tellers provided with higher override limits)
• Participate in the opening and closing of the Bank

3. Complete the following Card Services duties in accordance to Bank policies and procedures (For Tellers trained in Card Services):
• Guide new clients through the entire card application process and perform any relevant troubleshooting for existing cardholders whenever necessary
• Make adjustments as needed to client ATM/Debit card files:
o Add/Remove accounts linked to cards
o Re-Order or Replace (lost/stolen) cards
o Handle requests for card limit increase and/or change of address
• Update and maintain appropriate ATM/Debit logs as needed:
o Lost/Stolen Log
o Compromised Card Log
o Card Limit Increase Log
o 30-Day Address Change Log
• Create new sets of ATM/Debit card numbers as needed using CardGen32
• Place miscellaneous addenda’s on accounts linked to cards for cardholders travelling internationally, as well as for closed accounts
• Ensure proper functionality of cards for clients who are travelling internationally through the adjustment of settings in EnFact and TranBlocker, within the CWSi module
• Maintain the accuracy of card file folders through regular file maintenance
• Process various daily, monthly, and periodic reports:
o Closed Account Report
o New Cards Issued Report
o Card File Maintenance Report
o EFT Case Status Report
o Compromised Card Lists (as needed)

4. Perform departmental duties such as:
• Attend monthly meetings
• Order and arrange supplies
• Provide input for updating Teller, Collection and Client Services Manual

• Other duties as assigned

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