Application Coordinator / Support
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Riverwoods, IL 60015
Cognizant is hiring for “Application coordinator/Support” Interested candidates who are willing to relocate within the USA can apply. Relocation assistance will be provided
Note:?Cognizant will not sponsor H-1B or other U.S. work authorization, or lawful permanent residence (otherwise known as a ?Green Card?) for this role.?
Job Description :
? Induction of Business Analysts, Application SMEs and Reporting/Dashboard skills in the team to reduce MTTR, improve productivity and communication with Value Stream
? Working a Liaison between the All Business Stakeholder , APP Team , Testing Team and TEMS team?
? Review and Assign defects of all categories to relevant support groups and track resolution till closure
? Generate customized reports related to Environment availability to meet value stream requirements
? Point of contact for Testing Team for any UAT defects assistance and re-routing to apt support teams.
? Do Health checks and ensure all applications are fully functional in environment at any point in time, take corrective actions by following up with support teams.
? Implement capacity management practices and ensure scalability of infrastructure
? Serve as a custodian for the overall availability (Application +Environment.)?
? Implement monitoring tools and proactively manage issues impacting the environment
? Weekend support for projects upon request and approval