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Application Coordinator / Support

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Job Details
Job Order Number
Company Name
Cognizant Technology Solutions
Physical Address
See Job Description for Address
Riverwoods, IL 60015
Job Description

Cognizant is hiring for “Application coordinator/Support” Interested candidates who are willing to relocate within the USA can apply. Relocation assistance will be provided

Note:?Cognizant will not sponsor H-1B or other U.S. work authorization, or lawful permanent residence (otherwise known as a ?Green Card?) for this role.?

Job Description :

? Induction of Business Analysts, Application SMEs and Reporting/Dashboard skills in the team to reduce MTTR, improve productivity and communication with Value Stream

? Working a Liaison between the All Business Stakeholder , APP Team , Testing Team and TEMS team?

? Review and Assign defects of all categories to relevant support groups and track resolution till closure

? Generate customized reports related to Environment availability to meet value stream requirements

? Point of contact for Testing Team for any UAT defects assistance and re-routing to apt support teams.

? Do Health checks and ensure all applications are fully functional in environment at any point in time, take corrective actions by following up with support teams.

? Implement capacity management practices and ensure scalability of infrastructure

? Serve as a custodian for the overall availability (Application +Environment.)?

? Implement monitoring tools and proactively manage issues impacting the environment

? Weekend support for projects upon request and approval

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