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Call Center Customer Service - OTC Benefit Program

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Job Details
Job Order Number
Company Name
Medline Industries Inc
Physical Address
See Job Description for Address
Mundelein, IL 60060
Job Description

Job Description

Our customer service representatives on the OTC team work directly with plan members to provide all aspects of order placement support, product support and plan benefit usage support.

  • Place mail and phone orders via OTC portal and assist with product selections, descriptions and support and provide suggestions based on members needs to maximize patient quarterly and monthly benefit

  • Tack orders and resolve shipment and delivery issues

  • Report quality issues and defects submitted by members or plan reps

  • Manage back order and open order reporting

  • Understand and assist with OTC website – order entry, basic navigation, password management

  • Sell promoted items using knowledge of Medline and National branded products and OTC reward formulary

Medline offers a business casual, entrepreneurial work environment with strong growth potential, a competitive compensation package, and a complete benefits package including medical/dental/vision/life insurance; 401(k) with company match. And much more!

Job Qualifications

  • High school diploma or equivalent.
Relevant Work Experience

  • At least 3 years related experience (customer service or health care).

  • Call center experience preferred

VEVRAA Federal Contractor
Request Priority Protected Veteran Referrals
EOE -Veteran /Disabled/Minority/AA/F/M/SO

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