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Service Advisor

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Job Details
Job Order Number
Company Name
Gateway Industrial Power, Inc.
Physical Address
Wright City
Wright City, MO 63390
Job Description

Gateway Truck & Refrigeration, a Carrier Refrigeration, Volvo, and Hino truck dealer with multiple locations in Illinois and Missouri is in search of a Service Advisor (2nd shift) for our Wright City, MO location.

Duties include:

Answer incoming calls with professionalism & provide good customer service
Call for purchase orders as needed
Process adjustments and handle credit balances
Answer service inquiries & advise customers of status of repairs & delays as needed
Communicate with customers & employees via phone, email, mail or in person with courtesy & respect
Discuss with the customer the estimated cost of repairs/maintenance to be provided & the estimated time for completion
Secure a customer agreement on the repairs to be performed before the work is started
Identify repair orders that require special issues (customer waiting, rush, comeback, etc.)
Advise customers of status of repairs & delays if truck will not be completed when expected
Answer service inquiries and maintain good working relationship with shop foreman and service team for scheduling and status of repairs
Keep service manager informed of problems and potential issues that may require additional attention or the manager’s assistance
Other duties as assigned

High school diploma or equivalent
Computer literate (Microsoft Office & Windows based programs)
Excellent customer service skills
Strong written and oral communication skills including active listening skills
Excellent organizational skills
Must be detail oriented
Ability to handle multiple projects simultaneously & quickly adjust priorities
Ability to work with others in a team environment
Ability to handle stress under pressure
Experience in the automotive service or transportation industry preferred
Gateway Truck & Refrigeration is a division of Gateway Industrial Power, Inc. an equal opportunity employer. To view all openings with Gateway, visit

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

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