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Academic Case Manager

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Job Details
Job Order Number
6923268
Company Name
Elmhurst College
Physical Address
190 Prospect Avenue, Lehmann Hall #222
Elmhurst, IL 60126
Job Description

Posting Text Posting Number
S00237P

Position Status
Exempt

Reporting Relationship(s)
Associate Dean of the Faculty

Supervisory Relationships

Job Summary

Performs academic case management using student support and retention software. Involved in the coordination of student success and strategic care initiatives among the Office of Advising, The Learning Center, and the offices of Academic Affairs and Student Affairs.

Salary Grade

Essential Functions

1.Responds to Academic Alerts and Case Management for the coordinated care of student academic support. Ensures that the case is started for each academic student alert and follows up on the student as needed.
2.Responsible for follow-up and delegation of academic cases for high-risk students. Follows the status of all open academic cases and has primary responsibility for closing complete cases.
3.Directs inquiries from students, faculty and staff appropriately among the academic departments, the Advising Office, The Learning Center and the Office of Student Affairs, or to other College resources.
4.Maintains accurate student records by entering data in Navigate, Datatel, and E-Trieve document imaging system to update computer records, and run reports pertaining to academic success (e.g., follow-up and coordination of academic concerns that lead to students’ negative academic standings, etc.).
5.Coordinates with the Navigate Application Administrator and Navigate Content Administrator on maintaining current workflow and links on the platform.
6.Aids with Navigate appointment scheduling for current students.
7.Uses the technology tools available for the generation of reports on student engagement with the coordinated care system and case initiation and resolution.
8.Coordinates activities with the offices responsible for student success and support including participation in new campus retention initiatives and committee work.
9.Assists in running workshops to train faculty and staff on Navigate features and best practices for advising, as well as introduces the platform to incoming first-year and transfer students.
10.Demonstrates a strong commitment to continuous improvement.
11.Supports the mission, vision and values of Elmhurst College.

Other Duties and Responsibilities

Performs other duties as assigned.

Minimum Qualifications

1.Bachelor’s degree, Masters in Higher Education preferred.
2.Previous academic advising experience.
3.Experience with a student information system database (Ellucian Colleague preferred)
4.Experience with a student success platform (EAB Navigate preferred)
5.A strong aptitude for multi-tasking and prioritizing tasks.
6.Strong organizational skills.
7.Excellent communication and telephone skills.
8.Willing to work as part of a team.
9.Ability to stay focused and work accurately amid constant interruptions.
10.Proficient in Microsoft Word and Excel, accurate data entry and ability to generate reports.

Preferred Qualifications

Working Conditions/Physical Requirements

Employee is subject to indoor work, protected from weather conditions. Work is sedentary in nature and involves exerting up to 10 lbs. of force occasionally and/or a negligible amount of force frequently/constantly in order to lift, carry, push, pull or otherwise move object.

Work Hours

Posting Date
09/16/2019

Closing Date

Open Until Filled

Special Instructions to Applicants

Elmhurst offers 66 undergraduate majors, 16 graduate programs, evening and online programs for adults, and the Elmhurst Learning and Success Academy for young adults with differing abilities. Elmhurst College is among the top-ranked colleges in the Midwest, according to U.S. News & World Report; and U.S. News, Money and Forbes magazines consistently rank Elmhurst as one of the Midwest’s best values in higher education. Recruiting and retaining a diverse workforce is a critical component of the College’s mission, vision and core values. Our commitment stems from the belief that an institution of higher learning is enriched by the presence of diversity. Elmhurst College is an EO Employer. Elmhurst College prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, national origin, gender, sexual orientation, religion, age, creed, ancestry, veteran status, marital status, disability, or any other characteristic protected by law.

Elmhurst College is an Equal Opportunity Employer. Elmhurst College prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, national origin, gender, sexual orientation, religion, age, creed, ancestry, veteran status, marital status, disability, or any other characteristic protected by law.


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