Patient Service Rep - Internal Medicine/Peds
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Tuscola, IL 61953
Christie Clinic’s department of Internal Medicine/Peds is seeking a full-time Patient Service Representative. Monday-Friday 8:00am-5:00pm at our Tuscola location. We are seeking a dynamic self-starter for patient check-in, answering phones, scheduling appointments, collecting co-pays and assisting with insurance inquiries. Must be able function efficiently in high volume, fast-paced departments. Excellent customer service and computer skills required. Previous medical office experience preferred.
Previous experience and knowledge of insurance, medical terminology, out-patient health care environment strongly preferred.
Greet patients and visitors in an efficient, professional and courteous manner and solicit customer feedback to improve service.
Demonstrate the ability to promptly answer a high volume of phone calls and schedule patient appointments with ALL providers in a courteous manner.
Provide check in process for patients.
Verify and update necessary demographic information.
Maintain provider schedules.
Keep a neat and orderly work and lobby area.
Maintain relevant office supplies for department effectiveness.
Distribute mail to appropriate staff members.
Schedule referral visits, tests, labs and appointments, as requested.
Ensure patient completes all paperwork pertaining to the office visit including insurance information, etc. prior to patient seeing provider.
Post any payments including co-payments, payments toward account balances, collections, etc.
Change financial class for charges on a patient’s account that need filed to update INS.
Maintain and balance payment drawer at end of day including cash, checks and charges.
Enter adult history forms into the electronic medical record.
Fax signed documents and maintain file system for Radiology, Physical Therapy and Cardiology orders, mail order prescriptions, routers from office visits and any other faxed papers.
Maintain file for sample medications and vouchers/coupons.
Prepare patient charts for patient check in for office visits, labs, etc.
Stamp all papers, results, medical records, etc. and send to HIS to be scanned.
Obtain signatures on corresponding forms and document any other material received or requested into the electronic medical record.
Assist patient to exam room, clean exam room after appointment and help to restock room with supplies.
Maintain list of patients that are outsourced to facilities.
Perform occasional light maintenance such as snow or ice removal, small mechanical fixes, etc.
Perform related work as required.
Experience in a medical office setting preferred.