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Receptionist - Internal Medicine

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Job Details
Job Order Number
Company Name
Christie Clinic
Physical Address
Champaign, IL 61822
Job Description

We have only one chance to make a first impression on and it’s our receptionists on the front line who are the first voice our patients hear.  At Christie Clinic, our receptionists demonstrate “We listen. We Care.” every day to those calling on the phone and visiting our offices.  Our receptionists treat each call with the utmost importance and with promptness connect with the team member to assist. In addition to creating a welcoming customer service environment, this position keeps our teams running at top performance by being organized and staying enthusiast.  The ideal candidate will be highly customer service-oriented, with excellent communications skills and the ability to multi-task and prioritize effectively.

We are currently seeking a full-time, Monday-Friday, 8 am – 5 pm, Receptionist position in our Internal Medicine department.

Previous medical office experience and medical terminology strongly preferred.  Stable work history required.


Greet patients and visitors in an efficient, professional and courteous manner and solicit customer feedback to improve service.
Demonstrate the ability to promptly answer a high volume of phone calls and schedule patient appointments with providers. 
Maintain provider schedules.
Keep a neat and orderly work and lobby area.
Utilize and update Internal Medicine’s wait list to efficiently help patients with appointments.
Complete department routers by entering patients’ lab and x-ray orders and dietitian and health educator appointments.
Accept forms and other paperwork from patients that need to be completed. Document and send forms onto appropriate person/department.
Give messages, including triage, to nurses as necessary.
Access patient information from the computer as necessary.
Perform related work as required.

Provides extraordinary service
High level of attention to detail
High level of customer service
Positive and friendly attitude
Team player
Detail-oriented and dedicated to carrying out a given task with all the details
Requires a high school degree or equivalent
Furthers Christie Clinic culture, mission and values
Experience in medical office setting.

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