Desktop Support Analyst
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Chicago, IL 60664
Robert Half Technology is looking for a Desktop Support Technician with the ability to communicate complex technical information to non-technical users in an understandable and concise format to support the work of a company in the Financial Services field. If you are an articulate problem solver who loves to work in a challenging and positive environment, this may be the Desktop Support Technician role for you. Located in Chicago, this Desktop Support Analyst role is full-time in nature.
How you will make an impact
- Communicate regularly and effectively with ticket submitters
- Deliver computer desktop support in accordance with established policies and procedures
- hardware repairs with the appropriate vendors
- Settle computer problems, and offer suggestions on appropriate action/solutions
- Administer support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems
- Curate records of daily data communication transactions, issues and remedial actions taken or installation activities
- Preserve, inspect, and mend computer systems, hardware, printers, and computer peripherals
- Desktop support or related experience
- Ability to write reports, business correspondence, user instructions, and procedure manuals
- Comprehensive knowledge of Microsoft Windows
- Hardware Troubleshooting experience
- Foundational knowledge in customer service
- Servicenow Application experience highly desired
- Strong familiarity with Basic Troubleshooting
Technology doesn’t change the world. People do.
As a technology staffing firm, we can’t think of a more fitting mantra. We’re extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.
Leader among IT staffing agencies
The intersection of technology and people – it’s where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you’re looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.
We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.
Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.
Salary: $50,000.00 – $60,000.00 / Yearly
Location: Chicago, NY
Date Posted: October 16, 2019
Employment Type: Full-time
Job Reference: 01300-0011216047
Staffing Area: Technology