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Exhibitor Services Supervisor

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Job Details
Job Order Number
Company Name
Global Experience Specialists
Physical Address
7000 Lindell Road
Hodgkins, IL 60525
Job Description
  1. Positions
    GES, Global Experience Specialists, is a global event marketing company with over 90 years and 4,000 passionate employees in North America, Europe and the Middle East. We create some of the most incredible events in the world think traveling entertainment exhibitions, global user groups, sales conferences, holiday extravaganzas and exhibitions of all sizes. From initial strategy to show-stopping audio visual, accommodations to insightful measurement and every detail in between we bring brands to life!
    Our mission is to create memorable event experiences, and we count on our talented employees around the world help us do it. We are looking for team members who can dream up the impossible and deliver it.
    Wow I Didn t Know GES Did That:
    Epic Events by GES:
    Ultimate Retail Experiences:
    Life at GES U.S.
    The Exhibitor Services Supervisor will be responsible for the Day to Day supervision of exhibitor services personnel, tasks related to show preparation, identify and administer training on show processes, and work as showsite support as required.
  2. Monitor and evaluate staffing levels as needed
  3. Coordinate staffing in house and at show site
  4. Active participation in pre-show planning , JUMP meetings and development of service plans
  5. Support and communication with all internal and external customers
  6. Review and approve show site Servicenter scheduling of staff
  7. Monitor workflow at showsite making sure desks are running efficiently and effectively and all tasks are being completed in a timely manner
  8. Ensure show site staff is operation in full compliance with GES processes and procedures
  9. Assume escalation of any and all exhibitor issues as deemed necessary with appropriate resolution and follow through
  10. Supervise collection efforts in coordination with company guidelines
  11. Collect and reconcile cash at show site daily for return to office (when necessary)
  12. Collaborate with GES National Servicenter on any service requests that require city attention
  13. Assist with exhibitor survey follow up as required
  14. Assist in coaching and development of staff
  15. Assist in annual review process
  16. Perform all other duties as assigned by Manager
  17. 3 years supervisory experience required
  18. 3-5 years of industry experience preferred
  19. College degree preferred
  20. Strong organizational and communication skills
  21. Must be detail oriented
  22. Proficient in Microsoft Office software
  23. Ability to travel required
  24. Interpersonal Savvy
  25. Customer Focus
  26. Encourages and Demonstrates Collaboration
  27. Works independently and within a group
  28. Ability to interact with all lines of business
  • Career development program
  • Tuition reimbursement program
  • Employee assistance program
  • Vacation time
  • Community involvement opportunities
  • Team activities
    And much more
    EEO INFORMATION: Equal Opportunity Employer, including vets and disability.
    Employer’s Job# 2019-13698
    Please visit job URL for more information about this opening and to view EOE statement.

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