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Downers Grove, IL 60515
This position is responsible for contacting members to inform and educate them on medical management program; conducting research, performing data entry, responding to inquiries from members, and supporting the clinicians in the Medial Management department with their provider and member activities.
1 year of college and 2 years’ experience with automated systems OR 3 years’ experience with automated systems
1 year experience with managed care systems
Experience coordinating member’s needs, providing assistance to members and analyzing member needs
Knowledge of medical terminology
Knowledge of managed care claims systems
PC proficiency including Microsoft Office applications
Customer service skills
Verbal and written communications skills including developing written correspondence to members and to other department personnel and coaching skills to educate members on medical issues
Preferred Job Requirement
College courses in computer science or in the medical field.
It is Advanced Group’s practice not to discriminate against any employee or applicant because of sex, race, color, age, national origin, religion, gender identity or expression, sexual orientation or sexual preference, pregnancy or maternity, genetic information, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter so that we can discuss the appropriate alternatives available.
Employer’s Job# 454231
Please visit job URL for more information about this opening and to view EOE statement.