Sr Infrastructure Engineer - Cisco VoIP
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Chicago, IL 60601
As the healthcare industry continues to rapidly transform, our IT team conceives, develops and delivers impactful technology solutions to support access to quality, affordable healthcare for our members. We are driven by our collective company purpose: To do everything in our power to stand with our members in sickness and in health. Our IT team unleashes the power of this purpose through technology. We come to work every day to make a difference, and we deliver the highest quality and best solutions to our members.
Sr. Infrastructure Engineer will be supporting enterprise voice and data technologies with a focus on voice services including Cisco UC, SBC’s, SIP, Unity, Jabber, MPLS, QoS, UCCE, MS Skype and various 3rd party contact center solutions. This position is responsible for planning and designing complex data and voice communication networks: 1) Research and development of voice, contact center & networking technologies; 2) Understand business requirements and design solutions to meet requirements; 3) Develop project plans and coordinate across IT functions 4) Implementation of new technology and systems, installation and maintenance of infrastructure; 5) and contribution to establishing and maintaining standards and best practices.
This position requires a Bachelor degree in Computer Science or its equivalent.
This position also requires 7+ years of experience in the data/voice communications field.
The successful candidate will have experience in logical design of voice & contact center solutions, research and development, and hands-on configuration.
A strong focus on teamwork, communication, and documentation. Performs analysis of maintenance failures, research trends, causes of failures, and recommend solutions to avert future failures.
- Extensive knowledge of Cisco related voice and contact center components
- Experience in design, implementation, and support of Cisco UC and UCCE.
- Call recording, SIP, SBC’s, CVP
- CCNP, ITIL v3
- Problem-solving, analytical skills, tools & techniques
- Supplier management
- Infrastructure automation
- Oral & written communications
Ability to prioritize and make trade-off decisions
- Functional knowledge of security best practices and design principals
- Drive cross-functional execution
Adaptability and ability to introduce/manage change
Teamwork and collaboration
Organized and detail oriented
- Technical knowledge of VMWare
- Infrastructure as a Service models
- Software as a Service models
- Project management
HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
BCBSTX complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.