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Help Desk Analyst

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Job Details
Job Order Number
Company Name
PC Connection
Physical Address
915 National Parkway, #915
Schaumburg, IL 60173
Job Description

Job Title
Help Desk Analyst



Connection has a fantastic opportunity through our technical staffing division in Schaumburg, IL. We are looking for a Data Entry professional. This is a contract-to-hire opportunity. We have an excellent office culture and the position is benefit eligible after 2 months of employment.

Shift Possibilities: M-F, 9am-6pm or 10-7pm.

Job Duties:

  • Process and enter information in to the database
  • Receive and enter large quantities of documents
  • Take phone calls and support customers on their orders.
  • Work in our database as well as customer database to cross reference tracking numbers and invoices.
  • Perform other clerical tasks as required.


  • Previous data entry experience
  • Experienced with MS Office Suite
  • Able to handle a high volume of calls and tickets.
  • Superior customer service skills.
  • Willingness to learn about new technologies and a knowledge of current IT hardware is a plus.
  • 40 WPM+ with high accuracy
  • Strong communication skills.

Connection and all of its subsidiary companies are committed to equal opportunity and proud to be affirmative action employers. All qualified applicants will receive consideration for employment, without regard to race, sex (including pregnancy), color, religion, age, national origin, ancestry, physical or mental disability status, medical condition, sexual orientation, marital status, protected veteran status, and all other characteristics protected by applicable state and federal law.

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