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Lead Workforce Management Analyst-IHM

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Job Details
Job Order Number
6928082
Company Name
Discover Products, Inc.
Physical Address
2500 LAKE COOK ROAD
Riverwoods, IL 60015
Job Description

TITLE: Lead Workforce Management Analyst

DUTIES: Discover Products Inc. seeks Lead Workforce Management Analyst in Riverwoods, IL to maintain and support operational forecasting models. Conduct analyses to assess call arrival patterns and call volume impacts from initiatives. Develop new methods to enhance forecasting accuracy. Support the optimization of workforce management service capabilities to meet customer needs. Design and conduct analyses. Develop advanced statistical models to identify root causes related to customer experiences, operational risks, evaluate business impacts, and identify optimization opportunities. Promote a risk-aware culture, ensure efficient and effective risk and compliance management practices by adhering to required standards and processes.

REQUIREMENTS : Master’s degree or foreign equivalent in Business Administration, Statistics, Operations Research, or a related quantitative field and two (2) years of experience in job offered or related position: performing financial analysis and statistical modeling; performing statistical techniques including time series, logistic regression, decision trees; utilizing statistical software including SAS, SQL and Excel; and utilizing data querying languages and tools including SQL and SAS.

QUALIFIED APPLICANTS: Please apply directly through our website www.mydiscovercareer.com for Job ID 51323 by clicking on “Apply Now.” No calls. Equal Opportunity Employer/disability/vet.

Discover Financial Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, among other things, or as a qualified individual with a disability.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.


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