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South Elgin, IL 60177
Location South Elgin, IL
First American Bank is a family owned, full-service bank with over 50 locations in Illinois, Florida, and Wisconsin. Our mission is simple: to offer competitive banking products with the personal attention and service customers deserve. First American Bank can offer employees a level of visibility and stability that is difficult to find in many larger corporations. We are looking for people who want a career – not just a job!
This position is responsible for providing high quality leadership in business development, service and operations of the branch to ensure that goals and standards are achieved.
DUTIES & RESPONSIBILITIES:
Ensure that the branch is adequately staffed on a daily basis by hiring, training, and developing the team
Promote teamwork and employee participation in sales and service activities of the branch
Coach and motivate the team to create an environment for the employees to succeed
Effectively communicate and provide performance feedback and hold the team accountable to assigned goals
Develop and implement strategies and tactics to grow the branch’s business
Set clear objectives and structure and be able to measure results
Demonstrate initiative and lead by example
Provide superior customer experience to customers in person and over the phone
Be a problem solver and provide solutions and overcome customer service objections
Manage risk by ensuring bank policies and procedures are followed along with all regulatory and internal security procedures
Be timely in follow ups and in meeting customer and work deadlines
Ensure sound branch operations that result in satisfactory audits
Perform daily tasks, including teller and personal banking functions when necessary
Deepen client relationships to uncover opportunities and provide solutions
Engage in activities that leverage multiple sales partners in the branch
Utilize sales tools to build business and grow the bank’s market share
Perform and lead outside sales activities
Develop centers of influence/build referral base
Participate in organizations and events within your community
Work with business partners to maximize sales opportunities
Consistently work to meet and exceed sales goals and manage results
Bachelor’s degree strongly preferred.
This position requires the individual to take loan applications and close loans.
This position may require the employee to register with the Nationwide Mortgage Licensing System & Registry (NMLS) in order to comply with the federal Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and Regulation Z.Registration may consist of submission of personal information such as home address, social security number, gender, date and place of birth, employment history, among other things. Registration also requires employees to submit fingerprints and submit to a criminal background check. Renewal of the registration requirements may be required periodically throughout the term of the employment.
Minimum of 3 years of management within a financial services or retail bank environment is required.
Proven track record of successful leadership, business development and service.
Excellent interpersonal, verbal, and written communication skills and confidence when speaking with internal and external customers.
Familiarity with word processing programs preferred. Knowledge of spreadsheets and bank systems a plus.
Travel within the bank’s footprint, to assist other branches or attend meetings, training and seminars as scheduled.
A 40 – 50 hour work week not including after-hours community events.
Must be available to the branch during all working hours including Saturdays.
First American Bank is an Equal Opportunity Employer (Minorities/Females/Disabled/Veterans).