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Technical Support Assistant II

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Job Details
Job Order Number
Company Name
Parkland College
Physical Address
Champaign, IL 61821
Job Description

The Technical Support Assistant II assists in providing computer support to areas of the campus including installation and set-up of equipment; lab maintenance; software loading and configuration; trouble-shooting and component testing; and assisting users in the field. Technical Support Assistant II’s may act as a stand-in for full-time staff on a temporary, as-needed basis, as well as mentor and train new part-time staff.

This position is a part-time, 19-hour-or-less per week position with a pay rate of $16.26/hr. Hours are flexible and generally between 8:00 a.m. to 5:00 p.m., Monday thru Friday.

Essential Job Functions:

Respond to user requests for assistance or information, submitted via phone, email and in person, while maintaining a high level of customer satisfaction.
Resolve technical problems and/or suggest solutions.
Carry out procedures involved in hardware/software implementation.
Document processes and problem resolutions.
Communicate with faculty, staff, and students, as well as other technical support professionals in the department.
Work with other members of support team to assess processes and procedures, recommend improvements, and assist with implementation.
Inventory computer hardware.
Technical Support Assistant II’s are given more responsibility and may act as a stand-in for full-time staff on a temporary, as-needed basis, as well as mentor new part-time staff.
Other duties as assigned.

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