Student Support Advisor
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Chicago, IL 60664
Do you have a passion for guiding others to success, especially in Higher Education? In the role of Student Service Advisor with Chamberlain College of Nursing, you will be responsible for promoting student success through accurate and responsive advisement in the areas of academics, student finance and other service-related areas.
Reporting directly to the Supervisor, Student Services, on the campus, you will be responsible and accountable for the advisement of students within your group and serve as a primary point of contact for specific students within your assigned portfolio. You will function as a role model for our TEACH values and foster a culture of CARE consistent with Chamberlain’s mission, vision and purpose throughout your students’ entire academic lifecycle.
In this role, you will:
+ Support the new student intake process by working with admissions to answer incoming student questions, provide a thorough review of program and student costs as well as outlining all possible options to fund their education.
+ Create and confirm an accurate financial plan by establishing timeframes to complete any application process in order to be financially prepared to start and stay in school.
+ Continuously review student accounts to advise students on their financial eligibility.
+ Using a high level of discretion and independent judgment, you will continuously evaluate the academic and financial plans throughout the student lifecycle and make appropriate adjustments to ensure successful student outcomes.
+ Utilizes appropriate systems and student data to confirm and track accurate enrollment, persistence and graduation information for assigned students.
+ Documents all interactions in the appropriate institutional systems.
+ Analyze student data to identify triggers indicating a need for proactive outreach to obtain a better understanding of challenges and successes.
+ Coach students to explore alternatives to overcome barriers to persistence or graduation.
+ Make appropriate resource referrals when necessary.
+ Collaborate with other departments and functional areas to deliver an optimal student experience from inquiry through to graduation.
+ Maintain a thorough understanding of all academic and Title IV programs, policies and procedures including institutional policies and federal and state regulations while complying with applicable federal and state laws.
+ Identify opportunities and solutions that improve current methods and actively participate in the change of a constantly evolving organization.
+ Promote student self-service tools during advising sessions and new student orientation.
+ Engage students through a variety communication channels. This may include video advising, inbound student calls and proactive outreach to students in order to deliver first contact resolution.
+ Complete other duties as assigned.
+ Bachelor’s degree required
+ Outstanding customer service skills with 1+ years of customer service or related experience required
+ 1 year or more of experience in Higher Education is desirable
+ Ability to work a variety of office hours including evenings and weekends
+ High level of interpersonal, communication and problem solving skills
+ Ability to work independently as well as function as part of a team
+ Must be a self-starter with the ability to prioritize effectively
+ PC skills in Microsoft Office, Internet applications and database software.
+ Experience with Student Financial Aid software application a plus
+ Eligible to obtain and maintain systems access to the NSLDS system (must not be in default of Title IV Federal aid)
We are proud to be an EEO employer M/F/D/V. At Adtalem, we welcome everyone and have a strong commitment towards diversity and inclusion. We encourage our Colleagues to be their true authentic selves and support laws that prohibit discrimination everywhere we do business. We also maintain a drug-free workplace.
Chamberlain University’s mission is to educate, empower and embolden diverse healthcare professionals who advance the health of people, families, communities and nations. Chamberlain University is an accredited institution comprised of the College of Nursing, which offers a three-year Bachelor of Science in Nursing degree program and flexible post-licensure programs such as the RN to BSN option, Master of Science in Nursing degree program, Doctor of Nursing Practice degree program and graduate certificates, and the College of Health Professions, which offers a Master in Public Health degree program. For the most updated accreditation information, visit chamberlain.edu/accreditation.
Chamberlain University continues to raise the standard of nursing and healthcare education as well as advance healthcare outcomes in communities across the country and around the world. Chamberlain University is a member of Adtalem Global Education (NYSE: ATGE), a global education provider headquartered in the United States
Req Number: 2019-112592
Department: Student Central
FLSA U.S./Global Status: U.S. – Non-Exempt