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Customer Service Associate-20376OF

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Job Details
Job Order Number
Company Name
BancTec, Inc. DBA Exela Technologies
Physical Address
Company Worksite
Elmhurst, IL 60126
Job Description

Job title: Customer Service Associate
Location: ELMHURST, IL
Job Type: Part Time

Job Description:

  • Utilizes reprographic equipment, requiring custom programming, to duplicate a variety of materials
  • Collates, folds, staples, binds, cuts, drills, pads, and shreds printed materials according to job specifications
  • Responds to telephone inquiries concerning the status of customer’s work order and general duplication questions; notifies customers when orders are completed; resolves questions or issues related to production.
  • Performs basic maintenance of all production equipment including preventive maintenance and general cleaning; contacts service representative for machine problems requiring major repairs
  • Performs miscellaneous clerical duties
  • Maintain high degree of quality control and validation of the completed work
  • Performs data entry function to reproduce job tickets for tracking and billing purposes
  • Maintains inventory of paper and other supplies
  • Performs miscellaneous job-related duties as assigned
  • Ensure operating and quality standards are met based on service objectives
  • Maintain accuracy of required reports and logs
  • Ensure the highest level of customer care
  • Ensure adherence to business guidelines, safety, and security procedures
  • Support financial results by minimizing site waste and rework
  • Create excel spreadsheets, mail merge projects and word documents
  • Ability to multi-task and manage multiple priorities and deadlines is critical
  • Perform A/P functions • Assist with general facility computer task and support
  • Process system access requests for client
  • Dependable, Self-motivated and accountable
  • Must be a team player with a solution minded attitude
  • Take direction from supervisor or site manager
  • Participate in cross-training and perform other duties as assigned (answer phones, outgoing shipments, etc)
  • Perform other tasks as assigned
  • Adhering to all safety procedures

Position Requirements:

  • High school diploma or equivalent (GED) required
  • Ability to communicate both verbally and written with customers and company personnel required
  • General knowledge of Access and Lotus notes databases
  • Must become fully familiar with a variety of on-site equipment and be capable and willing to perform first level troubleshooting
  • Strong organizational and administrative skills preferred
  • Proficient with PC and windows
  • Proficient in MS Office
  • Ability to walk, sit, stand or sit for long periods (possibly entire shift)
  • Ability to adhere to employee attendance policy

Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

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