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Engagement Manager

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Job Details
Job Order Number
6986118
Company Name
Computer Aid, Inc
Physical Address
10 S. LaSalle, Chicago, IL 60603
Chicago, IL 60601
Job Description

Computer Aid, Inc

It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

Ref No: 19-01862
Location: Chicago,Illinois

Job Profile Summary

Engagement Manager role, responsible for leading the successful delivery of ITSM software solutions and services, in a client consulting environment. The ideal candidate is a program/project manager who has a proven track record of leading deployments of Enterprise Software Solutions in a client environment, with a passion for delivering real business value to customers. The candidate will be responsible for managing the full systems development lifecycle from requirements gathering through coding, testing and implementation. They will work closely with clients and must demonstrate individual, functional and professional knowledge to ensure work products and deliverables are of the highest caliber.

Duties & Responsibilities

" Lead consulting engagements from pre-sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction, and achievement of required business outcomes

" Lead module specific workshops with customers

" Delivery within engagement budget (for Fixed Price) or on engagement budget (for Time and Expenses)

" Implement strict change control to minimize scope creep

" Manage all aspects of project delivery and solution delivery

" Lead and manage the implementation project team

" Prepare all client facing and internal deliverables such as project plan, issues/risk register, and weekly status reports

" Identify opportunities to provide additional value to our clients

" Drive the continuous improvements of our implementation methodology and service offerings based on client experiences

" Customer Surveys

  • Brief customer on the survey process and our expectations throughout the engagement
  • Average Customer Satisfaction score >/= 9.00
  • Average 2 surveys returned per completed engagement

" Work with the Resource Manager to adjust and prioritize resource requests as required by the business demand

" Provide constructive direct and indirect feedback on engagement resources

Qualifications

Experience/Education Required

" 5+ years of experience leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments

" 5+ years of experience working with Enterprise Software companies and/or consulting companies

" Familiarity with SaaS and/or ASP deployments and its supporting architecture

Skills Required

Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word and PowerPoint)

Skills Preferred

ServiceNow System Administrator Certified

Other Requirements

Physical Demands

  • Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
  • Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
  • Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor

If you are interested in this position, please apply using the "Apply " option. If you have questions, or would like to speak with a Recruiter directly, send an email to the contact person below and note the job identification number in the subject line.

Mike Magyar

Manager- Executive Talent Acquisition at CAI.io

Mike.Magyar@cai.io

Office: 954-459-9366

Cell: 954-257-9647

www.cai.io – http://www.cai.io/

www.caicares.com – http://www.caicares.com/

Apply Here: http://www.Click2Apply.net/ccdxjv76x58sjtgn

PI115516240


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