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Service Reliability Engineer (DevOps)

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Job Details
Job Order Number
6986150
Company Name
Discover Products, Inc.
Physical Address
2500 LAKE COOK ROAD
Riverwoods, IL 60015
Job Description

At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. We’re all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.

This role is a position within the Payments Application Development Team focused on the Transaction Switching applications within Discover’s Global Network. This area supports the core application that switches transactions between Point of Sale and Issuing banks, which is mission critical to Discover’s Payments Strategy. Additionally the team has created complementary applications that help run the environment which covers a variety of technologies and skill sets. The successful candidate will have worked in a fast paced, high performance environment. Strong technical background along with clear communication skills are key for success.

Responsibilities:

  • Responsible for the Operational Stability and Performance of one or more Critical Business Services used by Discover Customers and Employees.
  • Operational Performance & Stability: Works with other members of their assigned Value Stream to ensure that the in-scope applications/platforms are meeting performance and stability requirements. This includes managing Major Incidents to Mitigation/Resolution.
  • Problem Management: Performs Post-Incident Reviews of all Major Incidents and determining Action Items required to avoid similar issues/minimize downtime for future Incidents.
  • Monitors and Metrics: Works with Application Development to ensure that assigned applications/platforms have the appropriate monitoring and metrics in place to appropriately measure performance and stability.
  • Identify Functional and Non-Functional Improvements: Acts as the Operations representative in Value Stream planning and prioritizes sessions to ensure that Operational needs of assigned applications/platforms are addressed as needed.
  • Holds quarterly Operational Performance Reviews with Value Stream management.
  • Release Planning & Coordination: Works with other members of their assigned Value Stream to ensure that the Production releases for their in scope applications/platforms are properly planned and coordinated. This includes Holds Change/Release implementation reviews to ensure thorough and appropriate implementation plans.
  • Provides review and sign-off/approval of change tickets for the assigned Value Stream.
  • Represents the Value Stream in Change Advisory Board Meetings.
  • Participates in Program Increment Planning Sessions as a liaison for Operations and Infrastructure support.
  • Provides information regarding upcoming critical changes to the Value Stream.
  • Operational Readiness: Ensures that applications/platforms in the Value Stream are Operationally ready for Production. This includes Annual Review of all SOPs/Knowledge Articles.
  • Monitors review for any new Feature launch or other significant change that may impact monitoring.
  • SOP/Knowledge Article review for any new Feature launch or other significant change that may impact support documentation.
  • Training of Command Center and Application 1st level Support on new SOPs, Knowledge Articles, and any other support-related needs.
  • Performs Monthly Capacity Analysis of applications/platforms within the Value Stream. Creates and Maintains Operationally focused ELK Dashboards for the Value Stream
  • Responsible for portions of the Release Management
  • Manage production stability
  • Debug UNIX applications

.#LI-MF1

Minimum Qualifications

At a minimum, here’s what we need from you:

  • Bachelor’s Degree in Business, Computer Information Systems, Computer Science, MIS, Engineering, Science, or related field
  • 2+ years of experience in Information Technology, or related field
  • In lieu of a degree, 4+ years of experience in Information Technology, or related field

Preferred Qualifications

If we had our say, we’d also look for:

  • 4+ years of experience in Technology, or related field

The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.

The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.


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