Customer Service Rep - Mom & Baby Team
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Mundelein, IL 60060
As a Customer Service Rep on our Mom & Baby team you will r espond to and resolve phone calls from patients to assist with all product inquiries, including: product choice, order placement, retention of Mother/Patient through pre and post-natal product management, and provide full Medline solution to include covered benefits and cash sales.
- Facilitate order placement via phone or email/fax
- Manage order entry via Mom & Baby website
- Direct mom in product choice and answer pre-natal and post-natal product questions
- Sell promoted items and help mom understand Medline products vs. competition
- Track and resolve delivery errors/concerns
- Build a relationship with mothers throughout the pregnancy to aid as an additional resource for product questions – this includes complete understanding of breast pump insurance benefits by plan
Medline offers a business casual, entrepreneurial work environment with strong growth potential, a competitive compensation package, and a complete benefits package including medical/dental/vision/life insurance; 401(k) with company match. And much more!
- High school diploma or equivalent.
- At least 3 years related experience (customer service or health care).
- Product knowledge in the areas of breast pumps and baby products is helpful
VEVRAA Federal Contractor
Request Priority Protected Veteran Referrals
EOE -Veteran /Disabled/Minority/AA/F/M/SO