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Customer Service Rep - Mom & Baby Team

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Job Details
Job Order Number
Company Name
Medline Industries Inc
Physical Address
See Job Description for Address
Mundelein, IL 60060
Job Description

Job Description

As a Customer Service Rep on our Mom & Baby team you will r espond to and resolve phone calls from patients to assist with all product inquiries, including: product choice, order placement, retention of Mother/Patient through pre and post-natal product management, and provide full Medline solution to include covered benefits and cash sales.

  • Facilitate order placement via phone or email/fax

  • Manage order entry via Mom & Baby website

  • Direct mom in product choice and answer pre-natal and post-natal product questions

  • Sell promoted items and help mom understand Medline products vs. competition

  • Track and resolve delivery errors/concerns

  • Build a relationship with mothers throughout the pregnancy to aid as an additional resource for product questions – this includes complete understanding of breast pump insurance benefits by plan

Medline offers a business casual, entrepreneurial work environment with strong growth potential, a competitive compensation package, and a complete benefits package including medical/dental/vision/life insurance; 401(k) with company match. And much more!

Job Qualifications

  • High school diploma or equivalent.
Relevant Work Experience
  • At least 3 years related experience (customer service or health care).
  • Product knowledge in the areas of breast pumps and baby products is helpful

VEVRAA Federal Contractor
Request Priority Protected Veteran Referrals
EOE -Veteran /Disabled/Minority/AA/F/M/SO

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