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Client Implementation, Sr. Manager- Client facing

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Job Details
Job Order Number
Company Name
TransUnion LLC
Physical Address
555 W Adams
Chicago, IL 60661
Job Description

What We’ll Bring:
At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation – we’re consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

Come be a part of the BCS team! We work in a fact paced environment delivering big data solutions to our customers. Our data assets are used by our customers to grow their consumer portfolio as well manage financial risk.

The Customer Engagement team partners with our customers to understand their strategy and align the project scope to our batch capabilities. We translate and document the ask into ‘TU speak’ so that our technical teams can implement.

“We are empowering a marketplace that can offer consumers a broad array of financial options to buy homes, cars, durable goods and all of the necessities in life that, in our absence, would be nearly impossible to afford.” -Tim McCarthy; VP

What You’ll Bring:

  • Background in an client-facing functions that support existing and new client deliveries end to end – from initial scoping and quoting through implementation and post-production support
  • Expert in analyzing and documenting business requirements
  • Ability to foster enterprise relationships directly and successfully navigate a matrix organization
  • Experience managing individual contributors and managers on strategy, associate development, and solution development
  • 8+ years of professional experience; Bachelor’s degree in finance, management, or computer science or equivalent field.
  • We’d love to see:
  • Knowledge of the consumer credit reporting industry
  • Previous experience in Consulting
  • Ability to: problem solve; work with little formal guidelines and direction; make decisions using the appropriate level of information; provide appropriate guidance to others; balance external and internal requirements
  • Driven by intellectual curiosity and independent thinking
  • Professional, positive, and outgoing demeanor

Impact You’ll Make:

  • In the first 90 days – Gain a high level understanding of batch products and which are leveraged by the customers supported in your space.
  • Work with your direct team to become familiar with their day-to-day activities and determine where your expertise can help make them successful.
  • Beyond 90 days – Build relationships with aligned sales leaders and engage in dialogue referencing customer strategy as it pertains to batch products. Work with your team on driving out opportunities for batch consultation and help grow their abilities within this space.
  • Leverage historical metrics as a baseline of what good looks like and identify areas of improvement

TransUnion’s Internal Job Title:
Sr Manager, Customer Engagement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.

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