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Chicago, IL 60611
Performs a variety of procedures and services including the collection and distribution of patient specimens. Works with both the laboratory and hospital information systems. May assist in the processing of laboratory specimens. Functions as a member of the Phlebotomy team and actively supports the Hospital’s Continuous Quality and Customer Service goals through modeling appropriate behavior and providing a work environment conducive to attaining these goals.
1. Obtains blood specimens from patients using standardized venipuncture, capillary puncture and specialized procedures. 2. Performs minor POCT. Collects specimens by iontophoresis for sweat chloride testing. 3. Verifies orders and diagnosis codes with the ordering physician as needed. Releases orders from EMR/orders tests in LIS. Prints labels and forms. Identifies patients using two patient identifiers and affixes patient ID band. 4. Utilizes the laboratory and hospital computer systems to order and receive laboratory specimens, report laboratory results to the physician and ancillary staff, retrieve collection lists, verify account numbers. 5. May assist in the processing of laboratory specimens requiring centrifugation and /or aliquoting. 6. Maintains an appropriate inventory of phlebotomy supplies in the outpatient collection area and on the phlebotomy trays. 7. Answers telephone and provides information in accordance with laboratory policy. 8. Keeps refrigerators and freezers clean and organized. Disinfects counter tops, phlebotomy chair and equipment according to the hospital and departmental guidelines. 9. Supports new staff in orientation and training. Participates in continuing education and mandatory programs. Successfully completes annual competency skill assessments. 10. Complies with safety, hazardous materials, standard precautions, and infection control policies. 11. Communicates any problems or deviations from established protocol to Manager and documents in SERS. 12. Communicates effectively with patient, parents, physicians, ancillary hospital employees and team members. 13. Performs job functions adhering to service principles with customer service focus of innovation, service excellence and teamwork to provide the highest quality care and service to our patients, families, co-workers and others.
1. High school diploma or equivalent required, Associate’s degree in chemical, physical, biological science, or medical technology preferred. Formal training as Medical Assistant or Phlebotomist required; successful completion of phlebotomist competencies. 2. Certification in phlebotomy, PBT (ASCP) or equivalent required, unless grandfathered into the position prior to August 5th, 2007. 3. Ability to resolve problems with the utilization of appropriate resources, to make informed decisions and handle complex inquiries in a courteous and timely manner; to work in a fast-paced, time critical department. 4. Good verbal and written communication skills and demonstrated knowledge of Hospital and laboratory computer systems required. 5. Strong customer service skills and ability to interact with a diverse population of patients.