Social Media Engagement Specialist (1026458)
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Oak Park, IL 60301
Social Media Engagement Specialist
You will be an integral part in elevating our client’s brand on social media, acting as the voice of their suite of products, and communicating directly to the pubilc. On an average day you can expect to monitor and respond in real-time to client issues, utilize social media as an opportunity to engage directly with fans to build brand and product awareness as well as strengthen the consumer-brand bond. You’re objective in this role is to maintain and enhance the brand’s online reputation and identify and monitor for trends and insights, which you will then communicate to the marketing team and communication director.
Partner with Customer Service team to handle service inquiries from multiple social channels including but not limited to Facebook, Twitter, Instagram, Reddit and blogs, as well as escalated customer care issues
Identify real-time social response needs and trends through listening and act on those opportunities appropriately
Proactively talk to customers, prospective consumers, and relevant influencers in the social space
Work in partnership with both Customer Service and Marketing teams to script well-crafted responses that are in tune with the voice of the brand
Partner with internal stakeholders and brand resources to resolve customer needs and activate positive brand connections
Provide internal stakeholders and teams with key insights and trends both in real-time and through weekly / monthly reporting
Ability to defuse escalated customer situations through high level problem solving, step by step diagnosis, and resolution of customer issues
Highly collaborative nature, eager and willing to partner to ensure efficiency and best customer support
Working knowledge and understanding of social media platforms (Facebook, Twitter, Instagram, Snapchat, Reddit, etc.)
Working knowledge of social listening tools, such as Sprinklr, preferred
Ability to write in a conversational and witty, yet natural voice
Proactive nature and eagerness to take initiative
Interest in movies and/or video gaming is preferred
Basic computer literacy, including proficiency in web browsers (tabs, navigation, Chrome, Explorer) and MS Office products (Windows, Outlook, Excel filters and tabs)
Ability to adapt to rapidly shifting priorities in a fast-paced environment and respond quickly to changing business needs
- High school diploma or equivalent is required
- 2+ year experience in customer service or retail environment required
- Must be familiar with and engaged in social media
- Experience promoting benefits and features of products and/or services required
- Prior experience working with marketing departments is preferred
- Experience engaging digitally in a clever, conversational and fun manner
- Strong writing skills required
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at firstname.lastname@example.org or 844-463-6178.
VEVRAA Federal Contractor
We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here.