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Technology Support Specialist

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Job Details
Job Order Number
6995952
Company Name
Elmhurst College
Physical Address
190 Prospect Avenue, Lehmann Hall #222
Elmhurst, IL 60126
Job Description

Posting Text Posting Number
S00246P

Position Status
Non-Exempt

Reporting Relationship(s)
Director of Technology Support Services

Supervisory Relationships

Student employees

Job Summary

Provides technology support for students, faculty, and staff on a part time basis. Assists users with technology resources, including hardware, software, network connections, technology accounts, and College systems. Responsible for audiovisual issue resolution in classrooms and in public areas during meetings and special events.

Salary Grade
O02

Essential Functions

1.Serves as a level one to a level two technology support representative for OIS.
2.Manages the Help Desk during evening and weekend hours, including email, telephone, and ticketing system responsibilities.
3.Assists with access and usage of all College systems.
4.Provides information and support for students, faculty, and staff with technology account activation, usage, troubleshooting.
5.Remediates computer lab and classroom technology and audiovisual equipment issues.
6.Remediates technical and audiovisual issues at campus events.
7.May supervise and assign tasks to student employees.
8.Escalates issues related to technology account access and system errors and outages to appropriate department leadership by phone in a prompt and detailed manner.
9.Assists commuter and residential students with network connectivity issues in all campus buildings, including residence halls, and provides limited support for personally owned devices.
10.Completes small projects and provides other general technology assistance as assigned.
11.Demonstrates a strong commitment to continuous improvement.
12.Supports mission, vision and values.

Other Duties and Responsibilities

1.Performs other duties as assigned.

Minimum Qualifications

1.Associate’s degree or equivalent college level coursework.
2.Experience providing customer service in a professional setting.
3.Knowledge of Microsoft and Apple operating systems, hardware, and software.
4.Ability to troubleshoot issues independently or as part of a team.
5.Ability to multitask and provide quality assistance in urgent situations.

Preferred Qualifications

1.Technology related experience in higher education.
2.Experience maintaining classroom and audiovisual technology.
3.Experience supporting technology system access and usage.

Working Conditions/Physical Requirements

Employee is subject to indoor work, protected from weather conditions. Work is sedentary in nature and involves exerting up to 10 lbs. of force occasionally and/or a negligible amount of force frequently/constantly in order to lift, carry, push, pull or otherwise move object.

Work Hours

Posting Date
11/20/2019

Closing Date

Open Until Filled

Special Instructions to Applicants

This is a part-time position.

Elmhurst offers 66 undergraduate majors, 16 graduate programs, evening and online programs for adults, and the Elmhurst Learning and Success Academy for young adults with differing abilities. Elmhurst College is among the top-ranked colleges in the Midwest, according to U.S. News & World Report; and U.S. News, Money and Forbes magazines consistently rank Elmhurst as one of the Midwest’s best values in higher education. Recruiting and retaining a diverse workforce is a critical component of the College’s mission, vision and core values. Our commitment stems from the belief that an institution of higher learning is enriched by the presence of diversity. Elmhurst College is an EO Employer. Elmhurst College prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, national origin, gender, sexual orientation, religion, age, creed, ancestry, veteran status, marital status, disability, or any other characteristic protected by law.

Elmhurst College is an Equal Opportunity Employer. Elmhurst College prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, national origin, gender, sexual orientation, religion, age, creed, ancestry, veteran status, marital status, disability, or any other characteristic protected by law.


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