PATIENT REGISTRAR 1
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Harvard, IL 60033
Mercyhealth Patient Registrars will be the embodiment of the hospital’s mission, vision and values. The Patient Registrars will greet patients or family members in the various clinic and hospital settings and assist them in answering any questions or concerns they may have. Patient Registrars will collect all applicable co-pays and other patient payments as necessary. Responsible for patient registration duties for Mercyhealth Hospital locations. Performs other duties as assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Responsible for arriving patient to the Hospital, ER and Urgent Care
• Responsible for taking patients complaints/symptoms and listing complaints and symptoms in the appropriate order.
• Responsible for gathering and entering into EPIC all necessary billing and demographic information from patients/family.
• Identify appropriate primary/secondary payees
• Collects all applicable co-pay’s, self-pay payments, and in some cases pre-payment for services.
• Helps coordinate placement of patients into the appropriate unit.
• Verifies patient insurance information and updates insurance information as appropriate.
• Helps to identify patients without insurance and works closely with patient financial counselors to help facilitate self-pay services for patients without insurance.
• Helps identify if patients in the ER have an out of network insurance and provides this information to ED providers.
• Responsible for logging in the patients account notes that a patient has out of network insurance and any attempt to transfer patient to an in-network facility that was denied.
• Works with other departments at various hospital locations to notify when patients have arrived.
• Responsible for updating wait times for InQuicker at various hospital locations including interstate billboard.
• Responsible for adding InQuicker patients to the ED track boards as patients make appointments.
• Performs Pre-admission functions for patients.
• Performs Pre-registration functions for patients.
• Upon admission provides patients with admission information such as the VIP Folder as needed.
• Obtains signatures for Medicare forms as required for admission.
• Correctly identifies patients utilizing department standards.
• Generates patient arm band, face sheet, and patient labels.
• Works closely with ER/Urgent Care staff to facilitate patient care during periods of EPIC Downtime.
• Works with nursing staff to provide taxi vouchers and payment for taxi services for patients.
• Responsible for maintaining an accurate cash drawer.
• Responsible for closing and balancing cash drawer at the end of each shift.
• Works workqueues to resolve registration errors thus allowing patient bills to process in a timely manner.
• Responds to all incoming correspondence and telephone inquiries.
• Escorts patients/visitors to the correct area.
• Must be able to push patient in a wheelchair.
CULTURE OF EXCELLENCE BEHAVIOR EXPECTATIONS
To perform the job successfully, an individual should demonstrate the following behavior expectations:
Quality – Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.
Service – Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.
Partnering – Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other’s views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.
Cost – Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.
EDUCATION & EXPERIENCE
Graduate of high school or equivalent
One to two years customer service experience required
Knowledge of all third party payors preferred
Medical terminology preferred
Passing the Driver’s License Check and/or Credit Check (for those positions requiring).
Passing the WI Caregiver Background Check and/or IL Health Care Workers Background Check.
Must be able to follow written/oral instructions.
OTHER SKILLS AND ABILITIES
Basic knowledge of keyboard skills and medical terminology preferred.
Excellent oral communication skills/organizational skills
Ability to handle stress and problem solve
Computer experience preferred
EPIC knowledge preferred
Able to work independently, as well as, collaborate in a team environment.
The noise level in the work environment is usually moderate to loud.
Occupational Exposure: Category B -Some partners in the specified job classification have occupational exposure.
AGE OF PATIENTS SERVED
Neonate (birth – 28 days)
Infant (29 days – less than 1 year)
Pediatric (1 year – 12 years)
Adolescents (13 years – 17 years)
Adult (18 years – 64 years)
Geriatric (65 years and older)
Partner may access patient care information needed to perform their job duties.
WORK CONTACT GROUP
Partners, physicians, patients/family, visitors, vendors
SPECIAL PHYSICAL DEMANDS
The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations.
Medium work exerting 10 to 25 lbs of force frequently and 25 to 60 lbs of force occasionally. While performing the duties of this job, the employee is frequently required to sit, handle, finger, feel, reach, talk and hear. The employee is occasionally required to stand, walk, stoop, kneel, crouch and crawl. Specific vision abilities required by this job include frequent close vision and ability to adjust focus and occasional distance vision. Prolonged sitting. Manual dexterity needed to operate telephone and keyboard. Must be able to push patient in wheelchair.
LEVEL OF SUPERVISION
Some independent judgment is required, but alternatives are limited by standard practices or procedures.
EOE&AA/M/F/Vet/Disabled. Mercy is an equal employment opportunity employer functioning under Affirmative Action Plans.